TRAINING SPECIALIST

A Training Specialist is responsible for developing and delivering training programs that improve the skills, knowledge, and performance of employees within an organization. They work closely with various departments to identify training needs, design and develop training materials and deliver training sessions.Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.Essential Duties and Responsibilities1. Creating digital training modules. This requires proficiency with several software programs.2. Conducting needs assessments to determine what training is necessary to meet the needs of employees and the organization.3. Conducting training sessions and workshops for employees using a variety of methods including in person, online, or hybrid formats.4. Keeping training materials up-to-date and relevant by making revisions as necessary based on changes in organizational policies, procedures, or practices.5. Working closely with subject matter experts to develop training materials that are accurate and relevant to the target audience.6. Coordinating the logistics of training programs, including scheduling, venue selection, and participation.7. Tracking and reporting on training metrics such as attendance, completion rates, and employee performance improvements.8. Staying up-to-date with industry trends and best practices in training and development to ensure that training programs are innovative and effective.9. Provide functional and technical expertise to end users of company Learning Management System (LMS).10. Assist in developing upcoming year's curriculum, sessions offered, and new topics offered based on annual research and evaluation results.11. Perform any other related duties as required or assigned.To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EducationBachelor'sExperience2 years related experience and/or training.Management ExperienceNot ApplicableSkillsCommunication SkillsMathematical SkillsCritical Thinking SkillsContact ManagementHuman Resources SystemsPayroll SystemsPresentation/PowerPointWord Processing/TypingSoftware DatabasesSpreadsheetDecision MakingSupervisory ExperiencePlanning, organizing, and project management skills.Case Management ToolsTeam building and ManagementKnowledge of HR-related laws and regulations and best practices.Excellent communication and presentation skills.Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.Strong interpersonal skillsConflict ResolutionHandle confidential and/or sensitive informationAble to work independentlyPrimary language used to perform this job is English.Required Certificates, Licenses, RegistrationsPreferred Certificates, Licenses, RegistrationsInstructional DesignE-LearningTraining ManagementMental DemandsLIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.Analytical Ability / Problem SolvingMODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.Responsibility for Work of OthersDepending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.NoneWorking ConditionsNormal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.Physical DemandSEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.Additional InformationCompetencies/SkillsInstructional DesignFacilitation & Training DeliveryLearning Management Systems (LMS)Adaptability & CreativityProject Management & Organization #J-18808-Ljbffr