Ramp Lead

Ramp Lead

We have an incredible opportunity for a dynamic Ramp Lead to join our growing New York Team!

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.

Responsibilities:

• Oversee the loading and unloading of catering food, including guiding trucks to and from gates, performing galley audits, assisting with at-risk flights, and protecting D0 performance.
• Monitor and control terminal zones, ensuring guides are responding to guide calls.
• Support flights at risk and ensure catering is completed in a timely manner.
• Ensure drivers update PDA devices and comply with O2P requirements.
• Monitor DCI departures and address FACTS comments.
• Ensure drivers return to the unite promptly and are not idling on the ramp.
• Track catering carts, ensuring drivers complete tasks efficiently.
• Monitor ramp activities and assist drivers with Delay Risk alerts.
• Ensure compliance with PAD catering program (minimum FWD catering) and report hourly PAD catering compliance.
• Escalate catering issues to the tower or DC leadership as needed.
• Always maintain a safe workplace, communicating important information to relevant departments.
• Create and review reports as required.
• Perform other duties as assigned by management.

Qualifications:

• Required to fulfill the necessary criteria and acquire a PANYNJ ID (Port Authority NY/NJ) in accordance with United States Customs and TSA regulations, specifically outlined in 49 CFR §1542.209.
• High school diploma or equivalent preferred.
• Minimum 1 year of experience in the airline industry with leadership experience in a high-volume environment.
• Valid New York State Driver's License required.
• Strong planning, organizational, and coordination skills.
• Demonstrated leadership qualities and excellent communication skills
• Dedication to customer service and attention to detail.
• Problem-solving mindset and effective decision-making abilities.
• Ability to work independently and collaboratively in a team environment.
• Hands-on approach; able to lift, push, and pull 20–50 lbs.
• Comfortable working in cold environments due to weather conditions.
• Ability to respond quickly and effectively to operational deficiencies.
• Flexible schedule with availability to work evenings, overnights, weekends, and holidays based on company operations.

What We Offer:

• Pay range: $22.00 - $27.00 hourly.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.