Relocate to SF: Content Marketer

Notice: This is an on‑site role based in San Francisco, California. Relocation is required, and we are happy to discuss timing and support during the process. Pylon is a Series B, AI‑native B2B company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets, but Pylon is built around accounts, real‑time collaboration, and AI‑driven customer intelligence. This is a massive market with incumbents that were not built for AI‑first workflows. Company Series B, $51 M raised to date Backed by a16z, BCV, General Catalyst, and Y Combinator 100+ employees What You’ll Do Customer Storytelling Own case studies end‑to‑end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can use. Partner with customer success and sales to surface stories worth telling and develop them across multiple formats (written, video, social excerpts, newsletter features). Manage our video production agency for high‑production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post‑production edits. Drive co‑marketing partnerships with customers to amplify reach. Executive Thought Leadership Write LinkedIn content for the Pylon executive team, posting 8–10 times per week across accounts. Maintain each person’s distinct voice and editorial strategy, workshop ideas with them early, draft content, and iterate until it lands. Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co‑marketing content. Product Launch Content Own the content side of product launches: write announcements, coordinate feature video shoots, and create collateral to help sales and marketing amplify releases. Translate technical product updates into clear, compelling narratives for leaders of customer‑facing organizations. Produce quick‑turn video content such as vlog‑style walkthroughs, product demos, and behind‑the‑scenes footage using tools like CapCut and Screen Studio. Content Programs Own and produce Pylon’s customer newsletter, keeping our audience engaged with product updates, customer stories, and industry insights. Contribute to investor updates with customer highlights and product release summaries. Support paid marketing efforts with content (ad copy, creative direction, e‑book reviews) as needed. Who You Are 3–5 years of experience in content marketing at a B2B SaaS company; startup experience is a strong plus. Exceptional writer with a sharp editorial instinct who can adapt voice across formats. Experienced in executive ghostwriting or thought leadership content. Comfortable on both sides of the camera: coordinate a professional video shoot and film authentic, vlog‑style content yourself. Strong storyteller who builds relationships with customers, uncovers compelling details, and turns them into resonance‑creating content. Organized and self‑directed, managing multiple projects, hitting deadlines, and keeping programs running without daily check‑ins. AI‑fluent, using AI tools to accelerate workflow while maintaining human touch. Energized by working at a fast‑moving startup, shipping work every day and seeing direct impact. Nice to Have Experience marketing to support, success, or other post‑sales personas. Familiarity with Webflow, Figma, or design tools for light content production. Experience managing vendor or agency relationships for creative production. Portfolio showing range: written case studies, social content, video, and product marketing work. Our Perks Fully covered medical, dental, and vision insurance. 401(k) retirement plan. Commuter benefits. Parental leave. 14 company holidays plus unlimited PTO. Annual offsite. Lunch, dinner, and snacks at the office. Fitness stipend. More About Pylon Hundreds of paying customers and rapid growth. Funding: Y Combinator, General Catalyst, and a16z announced a Series B ($51 M total raised). Founders: Advith Chelikani, Robert Eng, and Marty Kausas. Team: 100+ employees and growing. #J-18808-Ljbffr