Head of Engineering (Customer Journey and Monetization)

Who Are We?

Postman is the world's leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

What We're Looking For

As the world learns to operate in the agentic era, Postman is reinventing itself as the AI-native API platform where humans and agents can collaborate in a secure and scalable fashion. We're building a product that provides value to developers building and consuming APIs as well as engineering leaders managing large scale distributed services alike.


We are looking for an exceptional engineering leader with a product mindset and a passion for building scalable platforms. As Head of Customer Journey and Monetization Platform, you will build the next generation of our Monetization platform. You will be responsible for leading multiple teams within Monetization Engineering. Your role involves designing, implementing, and running critical tier 0 services for the company. You will also be responsible for understanding the core customer personas and optimize their core journeys within the product, leading to stickiness, higher adoption and growth.

The ideal candidate is a strategic leader with attention to detail and a relentless drive for quality. They should be able to strike a balance between short term needs and long term objectives. They should also be able to build and motivate high performing teams, and be generous listeners to their team members and peers alike. They will have an extreme bias for action and have experience building high performance teams in an AI-first world.

The ideal candidate is also strongly aligned with our values. We create with the same curiosity we see in our users. We value transparency and honest communication about our successes and failures. We have an inclusive work culture where we value diversity of opinion. We are motivated by delivering the absolute best experience for our users.
What You'll Do

• People Leadership
  
  • Hire, build and support multiple engineering teams. Be an effective manager of managers.
  • Hire, retain and grow exceptional engineering talent

• Technical Leadership
• Provide technical leadership for the architecture and help the teams build highly secure, scalable, reliable and performant systems that can cater to the needs of hundreds of millions of developers
• Provide technical leadership to identify dependencies and review key designs to ensure consistency with architecture and support for the business
• Lead the team to deliver on multiple projects in collaboration with key stakeholders
• Build an operational center of excellence with effective observability, considerations for scale and performance and focus on quality
• Product Leadership
• Understand Postman's core customer journeys
• Influence and collaborate with product management to create frictionless, high-impact experiences leading to stickiness, high adoption and growth
• Decision Making and Goal Setting
• Help the teams prioritize work, create a balanced roadmap
• Define, measure and own key metrics for the performance of your team and set clear expectations and goals
• Collaboration
• Work closely with senior leadership to drive org design, set and execute the roadmap and influence the strategy
• Collaborate with cross functional teams to align on goals, drive engineering initiatives, and create broad organizational impact

What You'll Need To Be Successful

• Master's degree in a Computer Science or equivalent industry experience
• Experience with commerce and payment platforms is a plus
• Experience leading and managing globally distributed teams
• 5+ years of experience coding and familiarity with common programming languages (e.g. C, C++, Java, PHP, Python, JavaScript, NodeJS)
• 10+ years of engineering experience building end-end back end services
• Experience in recruiting, structuring and managing engineering teams
• Demonstrated experience leading cross-functional projects with a meaningful impact on the business
• Exceptional problem solving, design, and analytical skills
• Demonstrated experience designing highly scalable systems
• Sense of humor

The reasonably estimated base salary for this role ranges from $300,000 to $350,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.


What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.


At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.