Director, Ecosystem Engineering Sunnyvale, CA , USA

eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth—explainable, reliable, and maintainable—that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch.

The Opportunity

Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We’re seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale.

Position Overview

As Director of Ecosystem Engineering, you will lead the strategy and execution for connecting eGain’s knowledge platform with the broader enterprise technology landscape. You’ll be responsible for both “northbound” integrations (how other systems consume eGain’s knowledge and AI capabilities) and “southbound” integrations (how eGain ingests content and data from diverse enterprise sources). This role is critical to making eGain the central nervous system for enterprise knowledge.

Key Responsibilities

• Own the vision and technical strategy for eGain’s ecosystem connectivity, including APIs, integrations, and data pipelines
• Lead engineering teams building integrations with CRM systems (Salesforce, ServiceNow), contact centers, content management systems, data warehouses, and AI platforms
• Design and evolve eGain’s API strategy, ensuring our platform offers world-class developer experience and integration capabilities
• Drive the development of connectors, SDKs, and integration frameworks that enable rapid ecosystem expansion
• Establish partnerships with engineering teams at key technology partners to build deep, strategic integrations
• Champion data ingestion architecture that can handle diverse content sources while maintaining quality and governance
• Build mechanisms for real-time and batch data synchronization across the enterprise technology stack
• Ensure integration security, data privacy, and compliance across all connectivity points
• Create exceptional developer documentation, tools, and support for internal and external integration developers

What We’re Looking For

• 10+ years of software engineering experience with 5+ years in leadership roles focused on integrations, APIs, or platform ecosystems
• Deep expertise in integration patterns, API design (REST, GraphQL, webhooks), and enterprise integration platforms
• Strong understanding of enterprise software ecosystems including CRM, contact center, content management, and data platforms
• Experience with data integration technologies including ETL/ELT, message queues, and streaming platforms (Kafka, etc.)
• Proven track record building developer-friendly APIs and integration experiences
• Technical depth in authentication, authorization, and secure data exchange protocols
• Excellent partnership skills and ability to work with external technology vendors and partners
• Strong architectural thinking about how systems should connect and share data
• Passion for creating seamless integration experiences that “just work”
• Bold vision for ecosystem strategy combined with pragmatic execution

Why eGain

• Define how AI knowledge management integrates into the enterprise technology ecosystem
• Build the connective tissue that makes eGain indispensable to our customers
• Work with leading enterprise platforms and technology partners
• Solve complex integration challenges at scale
• Competitive compensation and benefits

Our Hiring Process is “Easy with eGain”

Step 1

• Aptitude section – this is a GRE style test (60 minutes or less)
• Functional section – this is a take-home test

Step 2

Panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to View email address on click.appcast.io with the position title “Director, Ecosystem Engineering” in the email subject.

Compensation

• Base salary is $250,000 per year.
• Stock options.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.