Personal Injury Outreach Representative

Job Description

Job Description

About the Role

We are seeking a motivated and outgoing Personal Injury Outreach Representative to support our firm’s growth by building strong relationships with referral partners and increasing awareness of our legal services. This role is field-based and focuses on developing partnerships with clinics, body shops, and other community stakeholders to generate qualified case referrals.

The ideal candidate is a confident communicator, highly professional, and comfortable working independently in a fast-paced environment while representing the firm in the community.

Key Responsibilities

1. Outreach & Business Development

• Visit clinics, body shops, and other partner locations to promote the firm’s personal injury services.
• Identify and develop new referral sources and business opportunities.
• Strengthen relationships with existing partners to increase referral volume.
• Actively represent the firm in the community to expand brand awareness.

2. Relationship Management

• Serve as the primary liaison between the firm and referral partners.
• Build and maintain long-term professional relationships with key stakeholders.
• Address partner concerns promptly and ensure high levels of satisfaction and trust.
• Provide regular updates and maintain consistent communication with partners.

3. Field Engagement

• Conduct regular field visits within assigned territory.
• Attend networking events, industry gatherings, and community engagements as required.
• Ensure professional representation of the firm at all times.

4. Reporting & Market Insights

• Track outreach activities, referral performance, and partner engagement.
• Prepare reports on field activity, market trends, and competitor insights.
• Share feedback from the field to help improve outreach strategies and services.

Requirements

• Proven experience in sales, business development, customer service, or field outreach (legal or personal injury experience is an advantage).
• Excellent communication and interpersonal skills.
• Must be a fluent Spanish speaker (required).
• Strong ability to build trust and professional relationships.
• Comfortable with fieldwork, travel, and meeting clients in person regularly.
• Self-motivated, goal-oriented, and able to work independently.
• Strong organizational and multitasking skills.
• Professional demeanor and ability to engage with individuals from diverse backgrounds.
• Valid driver’s license and willingness to travel within assigned areas.

Preferred Qualifications

• Experience in personal injury law firm marketing or referral networking.
• Background in healthcare, insurance, or clinic relations.
• Knowledge of local community networks and provider ecosystems.