Patient Care Coordinator

Job Description

Patient Care Coordinator at Boutique Facial Plastic Surgery Practice - Denver, CO (Centennial/Greenwood Village/South DTC Area)

-- About Us --

An established, thriving boutique cosmetic facial plastic surgery and aesthetics practice in the Centennial/Greenwood Village/South DTC area, with consistent growth and a strong reputation for exceptional outcomes and sophisticated patient experiences.

Led by a fellowship-trained facial plastic surgeon, we're at an exciting inflection point. We're in planning stages for a beautiful practice remodel that will elevate our already-premium patient experience, and we're scaling strategically toward market leadership in Colorado cosmetic surgery and aesthetics.

This is the ideal time to join: You'll be part of a proven, successful practice with momentum, not a risky startup. Your role will be instrumental in our next chapter of growth.

-- The Role --

This is fundamentally a high-stakes sales position - but it's much more than that. You'll manage the complete patient journey from initial inquiry through consultation, treatment booking (surgical and non-surgical), and post-operative care, while also developing referral relationships and coordinating patient care.

You'll generate significant practice revenue through persistent prospect nurturing, sophisticated relationship-building, and strategic communication. You must also do whatever it takes (within ethical bounds) to ensure smooth patient care coordination. "That's not my job" isn't in your vocabulary.

Immediate Supervisor: Chief Executive Officer and/or Director of Operations

-- What You'll Actually Do --

Sales & Prospect Development (65%)

\n
• Nurture prospect database through persistent, multi-touch outreach
\n
• Contact up to 100 patients daily without sacrificing quality or service
\n
• Convert prospects to consultations and consultations to booked treatment
\n
• Follow up over weeks (typically 8+ weeks, multiple weekly touchpoints via phone/email/text)
\n
• Navigate non-responsiveness, cancellations, anxiety, and complex decision-making
\n
• Reactivate dormant leads
\n

Treatment Logistics (20%)

\n
• Schedule consultations, surgeries, treatments, and follow-ups
\n
• Coordinate pre-operative clearances, testing, hospital admissions, anesthesia/surgical tech coverage
\n
• Educate patients on procedures, recovery, financing
\n
• Ensure seamless patient experience from inquiry through recovery
\n

Business Development & Referral Cultivation (10%)

\n
• Build business-to-business and physician-to-physician referral relationships
\n
• Represent practice at professional networking events
\n
• Maintain relationships with referral partners
\n

Operations & Administration (5%)

\n
• Billing, monetary transactions, EMR/CRM systems
\n
• Answer calls, patient documentation, clinical room prep, photography
\n
• Train and mentor team members as practice grows
\n
• Assist with social media and marketing
\n
• Maintain luxury clinic appearance, open/close office as needed
\n

-- Schedule & Availability --

Core: Monday-Friday, 40-hour work week (generally 8 AM - 5 PM)

Required: Occasional late afternoons/early evenings/early mornings (2-3/week) and weekends (couple times per year, may increase to once every 1-2 months as practice grows); available for time-sensitive calls/emails/text messages outside regular hours

Reality: Our patients are busy professionals who often connect outside standard business hours. If you need strict 9-to-5 boundaries, this isn't the right fit.

-- Who We're Looking For --

Experience & Skills:

The ability to develop relationships, communicate exceptionally, exercise diplomacy, and positively influence others matters more than industry experience. These talents are intrinsic while industry knowledge is learned.

Ideal backgrounds:

\n
• 2-5+ years in high-touch sales, relationship management, or client coordination
\n
• Luxury hospitality, high-end retail, executive recruiting, real estate, professional speaking/training
\n
• Medical/aesthetic sales or patient coordination
\n
• What matters: demonstrated ability to build trust, influence decisions, and persistently convert difficult prospects
\n

-- Key Traits We're Seeking --

Hunger to Succeed As Mark Twain wrote: "Hunger is the handmaid of genius." You're motivated by achievement and results, not just a paycheck. You want compensation tied to performance.

Relentless Persistence You maintain enthusiasm on the 8th, 9th, 10th follow-up attempt. Rejection energizes you to try different approaches. When prospects go silent, you see puzzles to solve, not dead leads.

Outstanding Communication & Influence Exceptional written and verbal communication with impeccable grammar. You navigate nuanced conversations, overcome objections diplomatically, and build genuine trust quickly. You articulate complex medical concepts accessibly.

Openness to Learning We have a very specific, proven process. You must be genuinely open to learning and following our established systems rather than relying solely on your own methods.

Proactive Problem-Solving You anticipate needs without being told, find creative solutions, and take ownership of outcomes. "Whatever it takes within ethical bounds" describes your approach.

Professional Excellence & Team Mentality Always punctual, polished appearance, extreme attention to detail, impeccable computer skills. Roll-up-your-sleeves, everybody-pitches-in approach with no-drama attitude. You represent a premium brand in everything you do.

Additional Essentials: Energetic, self-motivated, thrives on multitasking, sophisticated interpersonal skills with high-expectation clientele, honest and consistent performance, handles pressure with grace.

-- What to Expect --

Our patients are successful, busy professionals - which means they're sometimes hard to reach, thoughtful decision-makers, occasionally reschedule, and have high expectations.

You'll experience:

\n
• Building relationships with prospects over time through consistent, warm outreach
\n
• Creative problem-solving when busy executives are difficult to pin down
\n
• Celebrating wins when your persistence converts high-value patients
\n
• Fast-paced environment requiring sustained energy and focus
\n

This is labor-intensive work demanding persistence and commitment to excellence. But if you thrive on relationship-building, converting challenging prospects, and being rewarded for results, you'll love it here.

-- Compensation & Benefits --

Performance-Driven Earnings

Year 1:

\n
• Base pay plus performance bonuses tied to practice growth and individual metrics
\n
• Realistic total: $100,000-$125,000
\n

Year 2-3 Growth Trajectory: $120,000-$160,000+

Benefits:

\n
• Monthly benefits stipend (begins after probationary period)
\n
• Paid Time Off (company policy)
\n
• Special pricing (often complimentary) on aesthetic procedures for team members in good standing (begins after probationary period)
\n
• Professional development opportunities
\n
• Performance-based bonuses for exemplary results
\n

-- Application Requirements --

To be considered, submit ALL of the following via [platform]:

\n
1. Resume/CV
\n
2. Cover letter (your own original writing - no AI-generated content) addressing:
\n

\n
• What specifically attracts you to this position?
\n
• How does this fit your long-term career objectives?
\n
• What qualities make you strong for this sales-based position?
\n
• How would previous employers/co-workers describe you?
\n
• Salary/wage requirements? (Be specific, not "negotiable")
\n
• Specific example of your persistence paying off with difficult client/customer
\n

Important: Attention to detail is essential in this role. Please demonstrate this by providing all requested items. Applications missing components will not be considered. All written communications must be your own work and not AI - we use AI verification tools to ensure authenticity of your communication abilities.

-- Interview Process --

Timeline: 1-3 weeks from application to offer

Process: Initial interview (30-60 min) → In-person interview → Team meeting/practice tour → Working session with role-play and materials assessment → Reference checks

Background Check: Comprehensive background and work verification by independent agency. Drug screening may be performed. Illicit drug use is disqualifying.

-- Essential Details --

\n
• Time divided between sitting, standing, walking
\n
• Polished, well-groomed professional appearance; uniform/professional attire as instructed
\n
• Strict HIPAA compliance required
\n
• Maintain OSHA standards and guidelines
\n
• Audio/video surveillance in workplace
\n
• High-performing, positive, collaborative team culture with appropriate professional boundaries
\n

-- Equal Opportunity Employer --

We celebrate diversity and are committed to creating an inclusive environment for all team members.

Ready to demonstrate what elite patient coordination and sales excellence look like? Apply now.