Handler, Cargo

Handler, Cargo

Wilmington, NC 28405

Overview

Salary Range $20.00 - $22.00 Hourly Position Type Part Time

Description

The part time Cargo Handler plays a key role in supporting aircraft cargo operations while delivering exceptional customer service to aircraft owners, passengers, and flight crews. This role works both inside the FBO terminal and outside on the aircraft parking ramp, coordinating closely with Line Service, Operations, and leadership teams to ensure safe, efficient, and compliant cargo handling and ancillary services.

Cargo Handling & Ramp Operations

• Build, load, secure, and break down LD7 and other Unit Load Devices (ULDs) in accordance with airline or customer load plans
• Stage, sort, and label cargo for build up and break down activities
• Load and offload cargo and baggage from carts, vehicles, and aircraft
• Verify airway bills, manifests, and cargo documentation for accuracy
• Marshal aircraft in and out of position and support ramp operations
• Operate ground support equipment including belt loaders, K loaders, de ice trucks, and other applicable equipment
• Escort customer vehicles on and off the airfield when required
• Perform additional duties as assigned by leadership.

Safety, Compliance & Security

• Ensure cargo security at all times and conduct dangerous goods and hazardous material checks (Class 6 & 10)
• Follow all TSA, FAA, IS BAH, DOT, and OSHA regulations and safety protocols
• Remain alert and responsive to hazards associated with moving aircraft, equipment, and ramp environments
• Apply safety procedures consistently and escalate concerns to leadership when necessary

Customer Service & Experience

• Meet, greet, and welcome passengers and flight crews upon aircraft arrival
• Support flight crews with baggage handling, ground transportation, and operational needs
• Direct flight crews to the terminal to place fuel and service orders
• Follow up to ensure all fuel and service requests are completed to support on time departures
• Thank customers for their business and encourage future visits
• Champion best practices to continuously improve service delivery and customer experience

Communication & Teamwork

• Communicate clearly and professionally with customers, teammates, and leadership
• Use written, verbal, and radio communication effectively, including phonetic alphabet and aviation acronyms
• Coordinate with Managers, Line Service, and other team members to respond to requests and resolve issues
• Partner with fellow teammates when not actively supporting customer aircraft
• Assume additional responsibilities as needed to support Modern Aviation's evolving business objectives

Physical Requirements & Schedule

• Ability to perform frequent stooping, kneeling, crouching, bending, reaching, grasping, stretching, walking, sitting, and crawling
• Ability to regularly lift up to 50 pounds
• Ability to work in outdoor environments, including extreme heat, cold, wet, and humid conditions
• Willingness to work flexible schedules, including nights, weekends, and holidays based on flight schedules

Qualifications

• High school diploma or equivalent; Associate degree in aviation or business related field preferred
• Valid driver's license
• Ability to work flexible schedules, including nights, weekends, and holidays
• Prior aviation, warehouse, cargo, or ramp experience preferred
• Familiarity with Unit Load Devices (ULDs) a plus
• Knowledge of IATA and ICAO regulations preferred
• Ability to read, write, and understand the English language
• Comfortable learning and using computer software and Point of Sale systems
• Ability to thrive in fast paced and high pressure environments

Working conditions and physical demands for this role

While performing the duties of this job, the employee is regularly exposed to loud noise levels; high, precarious places; vibration; moving mechanical parts; and chemicals including aviation fuels, oils, and lavatory fluid. The employee will regularly work outdoors in varying weather conditions, including extreme heat, cold, wet, and humid environments.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

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Modern Aviation's Pay Range

$20.00 - $22.00/hr. *Part-time, Seasonal, and Variable positions are not eligible for health benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact View email address on click.appcast.io.