Technical Customer Specialist

Job Description

Job Description

 

Technical Customer Specialist

Direct Full Time Permanent

Milwaukee, WI

ITAR Company - Will only consider US Citizens

 

Qualifications:

• High school diploma or GED; 2 years of technical school preferred
• Minimum of 3+ years of basic customer service and/or order/data entry experience (relevant technical experience will be considered)
• Working knowledge of Microsoft Suite including Word, Excel, Outlook, and PowerPoint
• Ability to read and interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Strong communication skills and ability to work collaboratively with cross-functional teams
• Attention to detail and ability to maintain accurate customer records and documentation

Responsibilities:

• Answer customer phone calls and develop technical quotations for brushes, brush holders, and molded brushes for end users, distributors, and OEM customers
• Respond to customer concerns, issues, and questions, and enter, route, and expedite orders to ensure timely delivery
• Act as subject matter specialist to help customers identify the right product and receive samples using measuring tools to gather dimensions
• Work with design and production teams to communicate customer needs, identify feasible solutions, and perform technical product costing and pricing
• Enter data into company database including master maintenance, customer documentation, and application database, and learn company part numbering system and search tools

Company Description

Since 2006, SoloPoint Solutions has helped hundreds of high-tech companies to identify, qualify and secure critical resources to ensure the success of their engineering and development process.

To see all our open jobs, visit this website:

We greatly appreciate your interest in our positions and encourage you to apply.
Please note: By applying to our job postings, you agree to receive communications from SoloPoint Solutions regarding this and other relevant jobs, as well as employment and industry-related news and updates.
We look forward to working with you!

Company Description

Since 2006, SoloPoint Solutions has helped hundreds of high-tech companies to identify, qualify and secure critical resources to ensure the success of their engineering and development process.\n\nTo see all our open jobs, visit this website: greatly appreciate your interest in our positions and encourage you to apply.\nPlease note: By applying to our job postings, you agree to receive communications from SoloPoint Solutions regarding this and other relevant jobs, as well as employment and industry-related news and updates.\nWe look forward to working with you!