Patient Experience Specialist

Job Description

Job Description

The Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.

The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided!

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.

• Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.

• Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.

• Ensures that appropriate actions are taken to resolve patients problems and concerns.

• Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.

• Service-oriented and able to resolve patient grievances.

• Proficient computer skills with the ability to learn new software.

• Strong relationship building skills.

• Ability to take Multiple calls hourly.

Preferred but not required:

• Bilingual (Spanish)

Education and Experience:

• High school diploma or equivalent.

• patient service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

The Good Stuff

BENEFITS:

• Sam's Club Membership

• Costco Wholesale Membership

• Free Gym Membership

• Paid Weekly

• 401(k)

• 401(k) matching

• Profit Sharing

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Retirement plan

SCHEDULE:

• 10 hour shift - 7:00AM - 5:00PM

• Day shift

• Four Day Work Week

• 3 total days off per week (day off TBD)

COVID-19 considerations:

All team members are vaccinated, uv lights to sterilize operatories and waiting room. Ultraviolet filtration air system and proper PPE.