Customer Service Supervisor

Customer Service Representative Supervisor

Nevada Pic A Part is more than just a salvage yard – it's a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it's hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!

Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115

Pay: $21/hour plus commissions

Hours: Full-time: 40 hours/week (4/10 hour days, including one weekend day a week)

Summary: Nevada Pic A Part is seeking a dynamic and motivated Customer Service Representative Supervisor to lead and manage a team of customer service representatives in the auto and truck parts industry. This individual will play a crucial role in ensuring superior customer service, managing team performance, and improving overall efficiency. The ideal candidate is organized, results-driven, and thrives in a fast-paced environment. If you're a dedicated, organized leader with a passion for customer service and team management, we'd love to hear from you.

Qualifications:

• Punctual, reliable, and professional
• Knowledge of auto and truck parts
• Decisive, innovative problem solver
• Ability to balance multiple priorities, manage time effectively, and transition team members across duties
• Dynamic, results-driven individual with a passion for improving customer experience and team performance
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience in customer service and/or sales management required
• Bilingual (English-Spanish) preferred
• Associates or Bachelor's degree is a plus

Essential Duties and Responsibilities:

• Open and close the storefront, manage employee daily schedules, breaks, and task lists
• Welcome customers, assist with their inquiries, and guide them to the right solutions
• Hold team members accountable for delivering excellent service with a friendly attitude
• Monitor customer service operations, including tracking parts orders and team member productivity
• Train employees on company software, policies, and procedures
• Set, communicate, and follow up on goals and tasks for the team to ensure accountability
• Foster a culture of excellence in customer service through accuracy, efficiency, and a positive attitude
• Identify areas of improvement in operational efficiency and implement solutions
• Master company software to assist customers and support team members
• Handle customer transactions (cash and card) using the company's point of sale system
• Proactively resolve customer issues in accordance with company policies and procedures
• Develop and implement strategies to increase profitability and customer satisfaction

Benefits:

• Health/Dental/Vision insurance after 60 days
• 401 K with company matching after a year of employment
• Paid time off after 90 days
• 9 paid working holidays