Ally Care Team (ACT) Supervisor (6811U) University Health Services 85986

Ally Care Team (ACT) Supervisor (6811U) University Health Services 85986

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

For over 100 years, UHS has been providing health care and integrative services for a wide range of physical and mental health care needs to the Berkeley campus community. And we've spent a quarter-century of that time at the Tang Center, a fully accredited health care facility, UHS employs over 300 people, including primary and urgent care physicians, psychiatrists, consulting medical specialists, nurse practitioners, registered nurses, pharmacists, health educators, social workers, and other health administrative professionals. All our clinicians, counselors, and nurses are state-licensed and/or certified in their respective fields. In addition to our staff, Berkeley students participate in UHS peer, intern, and volunteer programs. Together, we provide services on a continuum from prevention through treatment.

Position Summary

Under the direction of the Manager of Behavioral Health, the incumbent will provide direct supervision and clinical oversight of Ally Care Team (ACT) operations, performing a wide range of complex tasks with a high level of autonomy. Supervises licensed clinicians and training staff including crisis responses and mental health services throughout the UC Berkeley Campus. Supervises and evaluates the work of clinical and non-clinical team members, including staff student workers. Responsible for evaluating and ensuring the quality of services. Involves psychological evaluation, diagnosis, counseling, psychotherapy, and crisis intervention with individuals and groups across a broad spectrum of developmental and psychological concerns that interfere with effective academic and personal functioning. Develops psycho-educational programs. Also performs one or more of the following functions: Uses and interprets educational, vocational, and psychological tests; provides clinical supervision of professional graduate-level trainees. Must be licensed as a Psychologist, Social Worker, or Licensed Marriage and Family Counselor in California. Ensures provider adherence to professional standards, internal policies, and external regulations. Provides high-level consultation to staff, often regarding complex,
high-risk issues. Participates in the development and maintenance of crisis services delivery policies and procedures, and offers relevant training for staff. Assists the Manager of Behavioral Health in the evaluation and improvement of clinical processes to ensure the quality of mobile crisis services delivery.

Application Review Date

The First Review Date for this job is: 5/14/2026. This job will remain open until filled.

Responsibilities

Daily Operations & Program Management:

• Develops, implements, and manages a mobile mental health program serving all individuals in and around campus experiencing a mental health crisis;
• Collaborates and accepts referrals from campus and community partners, law enforcement, and external stakeholders;
• Offers crisis triage and management, risk assessment, in-person mental health and sexual violence and sexual harassment (SVSH) intervention, and case management;
• Commits to actively being part of and supporting a diverse and inclusive workplace, demonstrates inclusive behavior, and maintains a safe and professional working environment;
• Coordinates the day-to-day operations of program services and oversees a team of crisis response clinicians who respond to calls, providing services directly to individuals of all ages and demographics who are in and around campus;
• Manages the development, implementation, and ongoing functioning and effectiveness of the mobile crisis team; establishes and recommends changes to policies to improve operational processes and patient services;
• Supports the Behavioral Health manager in developing, tracking, and monitoring operational and budget processes, staffing FTE, human resources, communications, and space planning;

Supervision and Clinical Oversight:

• Acts as primary supervisor of record for subordinates; Trains, manages, evaluates, and retains program staff and clinical team to ensure high quality patient care and culturally competent service delivery in accordance with campus policies and procedures;
• Coordinates scheduling and work assignments to assure optimal services;
• Promotes the safety of staff and students through continuous monitoring for compliance with other health & safety policies, programs, and procedures;
• Provide backup on-call or crisis mental health and SVSH support as needed across University Health Services and function as the liaison between team and community partners to support collaboration of services for the UC Berkeley community with an emphasis on integrating principles of equity, diversity, and inclusion into all patient care, training, and outreach services and initiatives;
• Assist with the orientation of new personnel, monitor skills, guide, and observe staff who may need assistance with procedures;
• Provide administrative and clinical supervision to licensed clinicians and training staff in order to deliver effective, high-quality crisis counseling services to students;
• Guide clinicians in addressing complex mental health issues and provide consultation regarding high-risk cases, challenging client interactions/issues, and treatment strategies;
• Ensure direct reports accurately document all client-related activities within the established timeframe; implement performance improvement plans as needed;
• Monitor and support staff in meeting clinical productivity goals and execute steps to address low productivity.
• In collaboration with the manager of data and quality assurance and the Clinical Director, ensure provider adherence to other standards, internal policies, and external regulations;
• Assess competency, conduct proctoring, and complete performance reviews for direct reports;
• Address personnel issues directly, including grievances and complaints;

Communications & Outreach

• Provides support, when needed, to the Student Mental Health outreach team and in peer programming. Supports collaboration with campus partners to ensure effective marketing, public awareness, and community engagement in the UHS Ally Care Team's (ACT) effectiveness. Collaborates with dispatch services to ensure seamless care response.

Other duties as assigned.

Required Qualifications

Education

• Master's in clinical social work, marriage and family therapy, or counseling OR Doctorate in clinical psychology or counseling, post-doctoral work required.

Licenses/Certification

• Valid CA Driver's License
• Doctorate in clinical psychology or counseling, post-doctoral work required.
  Current, valid license in California as a psychologist
  Must be licensed by start date.

OR

• Masters in clinical social work, marriage and family therapy, or counseling.
  Current, valid CA state license as a LCSW, MFT, or LPCC.
  Must be licensed by start date.

Knowledge, Skills and Abilities

• Advanced demonstrated knowledge of behavioral health counseling methods and techniques, assessment, crisis intervention, treatment planning and case management.
• Strong knowledge of applicable federal, state and local laws, rules and regulations.
• Demonstrated knowledge and experience working with sexual assault and domestic violence survivors
• Demonstrated knowledge and experience working with a diverse student population.
• Advanced knowledge of multicultural counseling and issues of diversity, equity, and inclusion.
• Demonstrated supervisory skills to guide Doctoral and Masters level behavioral health providers in utilizing complex treatment methods.
• Excellent interpersonal communication skills to develop and maintain cooperative working relationships.
• Excellent verbal and written communication skills to effectively communicate.
• Ability to organize operations in an efficient and effective manner.
• Working knowledge of human resources management practices and policies.
• Strong working knowledge of business software, specialized applications, and EHR systems used in behavioral health centers/clinics.
• Demonstrated ability to prioritize and meet deadlines in a complex, challenging, fast-paced environment.
• Ability to organize and monitor operations in an efficient and effective manner.\
• Program coordination, development, and implementation skills and experience.
• Ability to work in a highly collaborative manner with a diverse and multidisciplinary staff.
• Ability to conduct the most complex clinical analysis, develop and present recommendations, findings, and determine appropriate course of treatment.

Preferred Qualifications

• Experience working in a union environment
• Experience providing clinical and administrative supervision to licensed clinicians
• Knowledge of One-at-a-Time clinical services delivery model.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

• The budgeted salary range that the University reasonably expects to pay for this position is $112,400- $145,000.
• This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is exempt and paid monthly.

How to Apply

To apply, please submit your resume and cover letter.

Driving Required

• A valid driver's license and DMV check for driving record is required.

Other Information

• This is not a visa opportunity.
• Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Misconduct Disclosure

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

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