Dispatcher

Description

RATP Dev USA - Your future. Our destination.

We are transit. We make distances feel shorter and bring people together. We are a community.

Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee.

At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.

Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.

Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.


Profile

Dispatch $18.19 /HR

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• Good computer skills
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession
• This position includes weekend availability

Responsibilities of a Dispatcher

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

Education Requirement

High school diploma or GED

Dispatch $18.19 /HR

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

Soldiers: if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!