CALL CENTER SCHEDULER

Job Title : Full-Time Call Center Scheduler (Onsite)
Location : Daytona Beach, FL


About Radiology Associates :
Radiology Associates is a leader in patient care and medical imaging in the Eastern Central Florida area. We are dedicated to providing our patients with the highest quality imaging services, using state-of-the-art technology in a comfortable and professional environment. At Radiology Associates, we understand that our employees are the key to creating an exceptional patient experience and fostering a positive, purposeful work environment.

As a part of our team, you will be joining an elite group working in a facility recognized as a Breast Imaging Center of Excellence by the American College of Radiology. If you're seeking growth, stability, or simply want to join an exceptional team, this is the perfect opportunity for you. We are committed to building a diverse and inclusive community where employee contributions are recognized, valued, and appreciated.

Position Overview :
Radiology Associates is seeking a Full-Time Call Center Scheduler for a fast-paced outpatient imaging center. This position involves providing excellent customer service while obtaining and entering accurate demographic and insurance information into our RIS (Radiology Information System). The Scheduler will ensure patients are scheduled for their exams in a timely and efficient manner.

Key Responsibilities :

• Receive inbound calls from patients and physician offices to schedule requested exams.
• Make outgoing calls to patients to schedule exams based on orders received via fax or electronic requisition.
• Provide exceptional customer service, addressing inquiries and resolving any scheduling issues.
• Handle non-routine calls that may require deviation from standard procedures.
• Accurately enter and update patient demographic and insurance information into the RIS system.
• Perform other related duties as assigned.

Qualifications :

• High School Diploma or GED required.
• 3-6 months call center experience.
• Excellent written and verbal communication skills.
• Intermediate computer skills and excellent customer service skills are essential.
• Strong organizational skills with the ability to multitask in a fast paced environment.
• Knowledge of medical terminology is a plus.
• A minimum of one year of related medical office experience is preferred.
• Understanding of Medicare, Medicaid, private insurance, HMOs, and PPOs is a plus.

What We Offer :

• Affordable Benefits : Medical, Dental, and Vision.
• Employee Assistance Program (EAP).
• Paid Time Off and Paid Holidays .
• Paid Life and AD&D Insurance .
• Travel Assistance and Identity Theft Assistance .
• Employee Recognition Program .
• 401K Program .
• Employee Referral Bonus Program .

Equal Opportunity Employer :
We are an Equal Opportunity Employer and comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances. We are a Drug-Free and Tobacco-Free Workplace and participate in E-Verify .