Customer Care Representative

Job Title: Customer Care Representative Hours: Full-time Monday – Friday 7 AM – 5 PM (flexible) Work Location: On‑site, Lehi, Utah Hourly Rate: $17.00 - $19.00 / DOE Position Summary: Riley Blake Designs is a wholesaler that produces and ships high‑quality fabrics and sewing supplies worldwide. Our goal is to inspire and connect creative individuals with innovative, top‑quality products. We emphasize creativity while focusing on results. Responsibilities Represent Riley Blake Designs professionally and warmly in all communications, building positive relationships with every customer, sales associate, and internal team. Assist B2B customers promptly and professionally by phone and email. Quickly assess and diplomatically resolve customer issues and concerns. Maintain a strong understanding of our products, services, and policies to assist and convey information clearly and efficiently to customers. Help customers and sales reps with billing questions, product information, and shipping requests. Accurately document customer interactions in the CRM system, maintaining thorough records for future reference. Collaborate with team members and other departments to resolve complex problems and enhance the overall customer experience. Qualifications At least 5 years of phone and written customer support experience. Proficiency with computers is essential; experience with NetSuite or other CRM software is required. Excellent communication skills, both verbal and written. Strong problem‑solving skills and a proactive approach to finding solutions. Ability to work both independently and as part of a team in a fast‑paced environment. Personal qualities include integrity, credibility, and dedication to Riley Blake Designs' mission. Regular attendance is essential. Education: BA or BS preferred; equivalent professional experience will be considered. Knowledge of sewing, quilting, and pattern interpretation is required; machine embroidery experience is a plus. Benefits Comprehensive medical and other benefits for eligible full‑time employees 401(k) with company match AD&D and life insurance Dental insurance Vision insurance Paid time off (competitive policy with accrual) Flexible schedule with potential hybrid option on Fridays Why Work With Us We are a growing company with expansion opportunities. Family‑friendly culture fostering a healthy work‑life balance. Potential hybrid schedule on Fridays. Our team partners with some of the world's most recognized brands. #J-18808-Ljbffr