Principal Technical Program Manager

Role Description

We are seeking a Principal Technical Program Manager to take the helm in our Fulfillment Organization. In this role, you will be responsible for orchestrating highly complex, high spotlight initiatives that span Cimpress. You will not only drive strategy and execution framework across multiple massive fulfillment programs, but you will also lead, mentor, and grow a small, high-performing team of technical program/project managers.

What You Will Do

• Lead and Manage a small, but high-impact team:
  • Directly manage and mentor a small team of program and project managers.
  • Establish best practices, ensuring strategic alignment, and elevating the delivery capabilities of your entire team.
• Domain-Level Scope Ownership:
  • Drive the execution strategy for multiple highly complex programs within Fulfillment.
  • Oversee the translation of executive fulfillment strategies into highly structured, technically sound execution roadmaps.
• Cross-Functional Stakeholder Alignment:
  • Operate at the highest levels of the organization, bridging the gap between Global Fulfillment Executives, Plant Operations, and Core Engineering.
  • Manage complex, ambiguous stakeholder environments and build consensus on system-wide technical rollouts.
• Drive Clarity in our Domain:
  • Ensure our organization is clear on our current and upcoming investments, latest status, blockers, and what success means.
• Accountability for System-Level Outcomes:
  • Design feedback loops and governance models to ensure that our technical initiatives drive tangible business outcomes.
  • Define success and ensure accountability to accomplish those goals.

Qualifications

• 8+ years of Program Management experience, with a proven track record of managing complex systems in fulfillment, supply chain, logistics, or large-scale e-commerce manufacturing environments.
• Proven ability to navigate highly ambiguous, domain-level initiatives.
• Elite written and verbal communication skills.
• 2+ years of direct people management experience, with a passion for coaching and professional development of program/project managers.
• Ability to balance a bias for action with being a guardian of our Product.

Benefits

• Remote-First operating model and culture.
• Collaboration spaces for team members to work physically together.
• Comprehensive benefits package, including health, wealth, and wellness programs.
• Long-term equity incentives, subject to eligibility.

Company Description

Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers.

• Our businesses can choose the solutions that work for them, or assemble any custom combination they need.
• This makes it easier and faster to do things like introduce new products, reach customers and track orders.
• Our innovation keeps customers coming back.