Office Support Coordinator (Administrative Support Coordinator II)

Office Support Coordinator (Administrative Support Coordinator II) Job No: 557276 Work Type: Staff | Locations: Southern California: San Diego | Categories: Bargaining Unit: Unit 7 - CSUEU - Clerical and Administrative Support Services, Job Search Category/Discipline: Administrative, Appointment Type: Probationary, Time Basis: Full Time, Workplace Type (Exclude Inst Fac): Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) Position Summary San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front-line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes. Key Responsibilities Provide day-to-day assistance at the service window, through email, and over the phone. Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns. Work daily in parking management software (including but not limited to T2 Systems, Offstreet, PayByPhone, etc.) to troubleshoot customer issues and maintain accurate records. Provide determinations on first-level appeals; coordinate the administrative hearing process and superior court process for second- and third-level appeals when requested by the responsible party. Coordinate the Safe Driver program with other officer support staff. Assist in all office operations when student assistants or staff are unavailable; utilize and maintain proficiency in all software applications within Transportation Services. Partner with colleagues to ensure efficient workflows, customer satisfaction, and adherence to university policies. Coordinate student assistant recruitment, interviews, training, and task management. Position Information This is a full-time (1.0 time-base) benefits-eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required. Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Two to three years of experience in a customer service role in a university setting is preferred. Parking Enforcement Certified Professional (PECP) and/or Parking, Transportation, and Mobility Professional (PTMP) is preferred. Proven ability to multi-task work priorities while answering calls, email and customers at the service window. Knowledge of the California Vehicle Code and Americans with Disabilities Act. Proficiency in Microsoft Word & Excel. Data management/tracking skills (analyzing large data sets, extracting data from software, data cleaning/organizing). Experience using artificial intelligence (AI) for customer service needs. Compensation and Benefits Competitive compensation and a comprehensive benefits package designed to support well‑being and professional growth. Initial step placement is not expected to exceed Step 1 ($4,367) for highly qualified candidates. Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $4,367 - $6,362 per month (Step 1 - Step 20). Future increases, including step advancements, are subject to contract negotiations. Generous Time Off: 15 paid holidays, vacation, and sick leave. Retirement: CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the University of California system. Health Coverage: Medical, dental, and vision options at low or no cost. Education Support: CSU tuition fee waiver for employees and eligible dependents. Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Equal Opportunity All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with TitleVI of the Civil Rights Act of1964, TitleIX of the Education Amendments of1972, the Americans with Disabilities Act (ADA), Section504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition209, and other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Additional Employment Information The person holding this position is a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements of CSU Executive Order1083 as a condition of employment. Background check (including a criminal records check) must be completed satisfactorily and is required for employment. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation. Apply by May17,2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. #J-18808-Ljbffr