Receptionist

Job Description The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team. Responsibilities Ensure the team provides outstanding reception and concierge service to clients, building strong customer relationships. Communicate with direct reports, manager, and client on job or deadline issues. Immediately escalate operational problems or issues to Supervisor or Manager. Handle client concerns and problem‑solve resolutions in accordance with policies and procedures. Produce required reports on schedule. Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction. Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations. Ensure a seamless and personal guest journey: Escort guests to their booked meeting room within the building, informing the host of the guest's arrival. Understand customer's needs and provide them with high‑level professional service. Attend to guests' wishes and requirements. Answer the phone, make reservations, take and distribute messages or mail and redirect calls. Acquire extensive knowledge of the premises and nearby venues and businesses to make the most suitable recommendations. Arrange events, excursions, transportation, etc. upon request from guests. Handle external and internal calls professionally. Assist hospitality with setting up rooms with beverages and food. Manage any external catering requirements from third‑party vendors. Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout, and food and beverage requirements are noted. Continuously monitor reception inbox ensuring e‑mails are responded to in a timely manner. Book transport for employees and clients. Manage Visiting Attorney office and room bookings and visitor pass management. Liaise with other departments to ensure efficient communication and guest service, creating a 'one team' approach to delighting guests. Occasional requirement to support client functions that run into the evening. Adhere to Williams Lea policies in addition to client site policies. Qualifications High school diploma or equivalent. Minimum 3 years of concierge and/or reception experience in a customer service environment, legal or financial services industries preferred. 1 year or more experience working on a reception desk for a blue‑chip company within a busy office environment. Intermediate Microsoft Office Word and Excel skills. Basic Microsoft PowerPoint skills. Prior experience working with vendors preferred. Outstanding guest services skills. Excellent and sophisticated communication skills, both verbal and written. Good time management skills. Good knowledge and understanding of a Cisco telephone system. Professional presentation/appearance. Great interpersonal skills and an outgoing personality. Excellent command of the English language, both verbal and written. Operational experience at prestigious events preferred. Attention to detail with good organizational skills. Passion to achieve excellent guest service consistently. Ability to lead others effectively. Work under pressure, plan ahead and anticipate problems. Meet all required deadlines. Welcoming positive manner and understanding of what good customer service looks like. Acts with integrity at all times and embraces the company philosophy. Understand the needs of the client and provide superior customer service. Create and maintain strong relationships and channels of communication with key interfaces and the business. Knowledge of Condeco and working knowledge of A/V equipment an advantage. Multitask, prioritize workload, and provide administrative support. Handle sensitive and/or confidential documents and information. Makes independent decisions that conform to business needs and policy. Good problem‑solving skills and understanding of when to escalated issues to supervisory or managerial level. Works well in a team environment. Interacts effectively with multi‑functional and diverse backgrounds. Works in a fast‑paced environment. Self‑motivated with a positive can‑do attitude. Benefits The salary range for this role at the noted RRD location is $18.99 - $26.59 per hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD offers medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, other voluntary supplemental insurance coverages, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans. #J-18808-Ljbffr