Relationship Manager, Business Cards & Payments (Greater Cincinnati)

Relationship Manager, Business Cards & Payments (Greater Cincinnati) Business Cards & Payments (BC&P) | Build the Future. At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They’re the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That’s why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow’s results, together. We're relentlessly curious. We ask the hard questions. We make space for the best ideas to win. Because that's how we create impact we can be proud of. Relationship Manager, Customer Growth Territory Includes: Greater Cincinnati Level: Manager (Individual Contributor) The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that is at the heart of America's business owners and to offering products and services that help them do more business. We’ve built an organization that focuses on listening to and learning from the millions of business customers we serve every day so that our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards—as well as our aspiration to serve a wide range of needs for our customers beyond the card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit—just like our business customers. Our Customer Growth team works with Business Owners to create long‑term meaningful relationships. Our goal is to understand their business and to see how our products and services can help them to be more successful and to achieve their business goals. Through a consultative approach, we help Business Owners optimize the rewards and benefits they receive from our products and help them leverage Capital One products to increase their profitability. We serve as trusted advisors and informed teachers guiding business owners. Our field‑based team is present in the lives of our customers and engaging with them in their community and workplace. You will be instrumental in assisting businesses to thrive and grow. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative and highly organized. You will need to drive business results while delivering superior service to our customers. Independent, results‑driven, goal‑oriented, self‑starters will thrive within our organization. You will be responsible for growing customer purchase volume in your assigned territory. You will be responsible for all aspects of the sales cycle—including outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement. This person must be process‑oriented and highly organized. You will be expected to educate customers on the Capital One value proposition and solutions to benefit their businesses. General Responsibilities Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business. Learn the purchasing needs and behaviors of our current customers. Analyze the total business spend to identify additional opportunities to leverage our products and services. Build broad and technical product knowledge and an understanding of how customer processes work with our products and services. Assist our customers with incorporating our products into their purchasing platform and bookkeeping software. Maintain and update CRM systems to ensure data compliance. Drive incremental charge volume on the card with existing customers. Competencies Ability to secure appointments directly with customers. Proven experience growing existing customers in the field. Relationship building and strategic selling skills. Strong organizational, interpersonal, telephone and PC skills. Excellent needs‑based oral presentation skills. Project and process management, interpersonal influence, networking, project ownership, and workflow management skills. Basic Qualifications At least 3 years of sales experience. Preferred Qualifications Bachelor's Degree. Five years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio. One year of experience working with Small Business customers. One year of experience in the financial services industry. Proficiency using Salesforce.com. Proficiency using Google Suite. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Sales Territory: $100,000 - $135,000 for Customer Development Manager. This role is eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One National Association