ServiceNow Engineer

ServiceNow Engineer

Location: New Orleans, LA (Remote)

Duration: 6 Months

Job Description:

• Design, develop, configure, and maintain ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, CSM, and custom applications. Develop workflows, business rules, UI policies, client scripts, catalog items, record producers, and Service Portal solutions to meet business requirements.
• Collaborate with business stakeholders, product owners, and technical teams to gather requirements, analyze processes, and implement scalable ServiceNow solutions.
• Configure and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, MID Server, and other integration technologies.
• Troubleshoot and resolve platform issues, incidents, defects, and performance bottlenecks while ensuring system stability and reliability.
• Participate in platform upgrades, patching activities, and release management processes, ensuring minimal impact to business operations.
• Develop and maintain technical documentation, solution designs, knowledge articles, and operational runbooks. Perform code reviews and ensure adherence to ServiceNow development best practices, governance standards, and security requirements.
• Support Agile development activities including sprint planning, backlog grooming, estimation, testing, and deployment.
• Work closely with platform administrators, architects, and support teams to continuously improve ServiceNow capabilities and user experience.
• Basic Qualifications:
• Minimum 5+ years of hands-on experience in ServiceNow development and administration. Minimum 3+ years of experience implementing and supporting ITSM modules such as Incident, Problem, Change, Request, and Service Catalog Management.
• Minimum 3+ years of experience with JavaScript, Glide API, ServiceNow scripting, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Minimum 2+ years of experience developing integrations using REST APIs, SOAP Web Services, Integration Hub, and MID Server.
• Minimum 2+ years of experience with ServiceNow Flow Designer, Workflow Editor, and Automation solutions.
• Experience with ServiceNow platform upgrades, update sets, application lifecycle management, and release deployments.
• Experience working within Agile/Scrum development methodologies.
• Strong understanding of ServiceNow data model, CMDB, and platform architecture. Excellent problem-solving, analytical, and communication skills.
• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent work experience.
• Nice to Have; (But not a must)
• ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD).
• Experience with ITOM, Discovery, Service Mapping, Asset Management, HRSD, CSM, or SecOps modules.
• Experience with ServiceNow AI, Virtual Agent, Predictive Intelligence, and Automation Engine.
• Exposure to cloud platforms such as Azure, AWS, or Google Cloud.
• Project Lead or Technical Lead experience.
• Experience working in large enterprise environments with global ServiceNow implementations.
• Knowledge of DevOps, CI/CD pipelines, and source control tools such as Git.