Patient Representative

Front Desk Team Member

The Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. This role would be a good fit if you are friendly, dependable, and enjoy making a positive impact on patients and their families.

This is a full time, onsite position Monday to Friday approximately 8:00 am to 4:30 pm. Please note this role may require work at multiple clinic locations. A list of these locations and addresses can be found on our website. Reliable transportation to these various clinics is required.

Key Responsibilities Include:

• Confirm patient demographic and insurance information is correct/updated in their electronic medical record
• Interpret data on check out sheet and schedule appointments for patients according to physician-specific criteria
• Accept co-payments and process credit cards for real-time payments; provide patients with a receipt
• Interact and communicate professionally with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisors as needed
• Occasionally travel to satellite clinics to perform Front Desk functions for the visiting physician

Requirements:

• High school diploma or equivalent
• Customer service experience, preferably in a healthcare environment, which includes insurance verification

You should be proficient in Microsoft Office (Excel, Outlook, Word), Internet software, web-based insurance verification software, and practice management software.

Knowledge, Skills, and Abilities:

• Will provide excellent customer service and has excellent interpersonal skills with the ability to manage difficult or emotional situations
• Is able to communicate effectively and persuasively in both positive and negative situations, while listening and responding appropriately to questions
• Has the ability to manage and complete various responsibilities in a timely manner within a fast-paced environment
• Is adaptable to changes in the work environment, dealing with frequent changes, delays, or unexpected events
• Maintains a high level of confidentiality and discretion
• Can travel locally or regionally to assigned clinic locations as required for the role

Equal Opportunity Employer/Veterans/Disabled

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