Case Manager

Description Case Manager / Treatment Coordinator Dream Dental – Goodlettsville, TN Full-Time | Rotating 4-Day Work Week Dream Dental is looking for an experienced, confident, and patient-focused Case Manager / Treatment Coordinator to join our growing team in Goodlettsville, Tennessee! We are a busy, established practice with 3 doctors, a strong patient base, supportive leadership, and excellent opportunities for growth. We’re looking for someone who can confidently present treatment, build trust with patients, and help them take the next step toward accepting the care they need. If you’re motivated by helping patients, enjoy a goal-oriented environment, and have a strong track record of case acceptance, we’d love to meet you! What You’ll Do Present treatment plans clearly, confidently, and compassionately Educate patients on their recommended treatment and help them understand their options Build strong relationships and establish trust with patients Guide patients toward moving forward with recommended treatment and increase case acceptance Discuss treatment costs, insurance benefits, and available payment options Assist patients with third-party financing and payment arrangements Coordinate closely with doctors and the clinical team to ensure treatment plans are clearly communicated Help optimize the doctor schedule and maximize productive chair time Monitor office KPIs and contribute to daily and monthly production goals Follow up with patients who have unscheduled treatment Help create an exceptional patient experience from treatment presentation through scheduling What We’re Looking For Previous dental Treatment Coordinator or Case Manager experience required Strong understanding of dental treatment and insurance Proven ability to confidently present treatment and close cases Experience with third-party financing platforms, including: CareCredit Sunbit Cherry Strong communication, interpersonal, and sales skills Goal-oriented and motivated by achieving results Organized and detail-oriented Comfortable working in a busy, high-volume dental practice Professional, positive, and team-oriented Ability to build trust and connect with patients while confidently asking for the sale Schedule Full-Time Rotating 4-Day Work Week Week 1: Monday–Thursday Week 2: Tuesday–Friday Week 3: Wednesday–Saturday Then the rotation repeats, Saturdays and availability until 6p on some days required. This schedule provides a consistent 4-day work week while allowing the team to provide excellent patient access throughout the week. What We Offer Competitive pay + incentive plan Full benefits package Health insurance Dental and vision insurance 401(k) with employer match Life insurance Short-term & long-term disability Paid time off Paid holidays Supportive, collaborative leadership team Career growth and advancement opportunities Opportunity to be part of a growing, high-performing dental practice Ready to Make an Impact? Requirements Education and Training 3+ years of dental business office experience. High school diploma or equivalent. Management or supervisory experience preferred. Knowledge of dental terminology. Knowledge of dental office procedures. Knowledge of accounting and administrative principles and procedures. Knowledge of dental practice management software preferred. Knowledge of MS Office. FLSA Status: Salary, Exempt Reports to: Director of Sales #J-18808-Ljbffr