Account Manager

Ground Builders is a premier landscaping company dedicated to redefining outdoor living. We

pride ourselves on our commitment to quality, innovation, and exceptional customer service.

We have a dedicated ten-year game plan to become a regional leader in the landscaping industry by building a scalable model with streamlined processes focused on enhancing our customers' experience.

We have an exciting new opportunity for an Account Manager. This role blends client relationship management, business development, estimating, and operational coordination. You'll serve as a trusted advisor to our customers while helping ensure their properties are maintained to the highest standards. You'll work closely with our production teams, identify growth opportunities, and help create an exceptional customer experience from first interaction through long-term partnership.


POSITION RESPONSIBILITIES

• Build and maintain strong client relationships by serving as the primary point of contact for maintenance customers, proactively addressing questions, concerns, and service needs while delivering an exceptional customer experience.
• Develop maintenance, enhancement, and landscape estimates for new and existing clients, follow up on company-generated and self-generated leads, conduct onsite consultations, and identify opportunities to expand services and grow recurring maintenance revenue.
• Conduct property inspections, document findings, and collaborate with production teams to ensure work is completed efficiently, meets quality standards, and aligns with client expectations while driving continuous improvement.
• Support business growth by cultivating referral partnerships, executing outreach efforts, maintaining accurate records and management systems, and ensuring smooth communication and handoff between Sales and Production teams.

KNOWLEDGE, SKILLS, & ABILITY

• KNOWLEDGE: Consistent work history with a minimum of 3 years of experience in sales or account management. At least 2 years experience in the lawn/landscape industry is highly preferred. Applicator License preferred but not required; company support provided to obtain licensing.
• SKILLS: Strong organizational, communication, and problem-solving skills. Proven track record of achieving or exceeding revenue and growth targets. Proficiency with CRM systems, spreadsheets, word processing, and estimating software. Ability to adapt to a dynamic environment and thrive under pressure through a commitment to excellence.
• ABILITY: This role is onsite and requires reporting to our office in Waterloo, NE. A valid driver's license and the ability to pass a felony/misdemeanor background and driving (Motor Vehicle Record) check. Must be able to help with snow removal during the winter months.

Why Ground Builders?

At Ground Builders, we believe great projects start with great people. This role offers the chance to lead from the front, build strong teams, and deliver high-quality landscapes within a culture that values craftsmanship and accountability. As a growing company, we are looking for ambitious individuals ready to elevate industry standards. We provide a dedicated environment for mentorship and skill-building, offering clear pathways for advancement as our team continues to scale.

In this role, a company vehicle and company cell phone will be provided. We are a growing and ambitious company that works to care for our employees with an ambitious benefits program: $50k employer-paid life insurance, retirement plan with a match up to 3%, health insurance, paid holidays, 2 weeks (80 hours) paid time off (after 6 months), and a paid week off between Christmas and New Year's. If you are seeking a chance to grow in a new environment, apply today to learn more!