Front of House Supervisor

Lead The Floor

Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard

Coach and develop team members in real time to build skills, confidence, and accountability

Uphold operating procedures, service standards, and safety protocols throughout every shift

Drive Associate engagement and create an environment where people are proud to work

Run The Operation

Execute opening and closing procedures with consistency and attention to detail

Ensure work rules, compliance standards, and SOPs are followed across the team during your shift

Manage shift flow and adjust in real time when volume, staffing, or guest needs change

Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed

Representing The Culture

Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring

Be the kind of leader your team wants to follow, and your guests remember for the right reasons

Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf

Perform other operational duties as assigned by your manager

Why You'll Love It Here

You'll lead a team in one of the most high-energy guest entertainment environments around

No two shifts are the same, and you'll be challenged and engaged every time you walk in

You'll build real leadership skills with visibility, responsibility, and support from the management team

You'll work somewhere that values the guest experience as much as you do

Core Competencies For Success

Being Resilient | You keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.

Stay calm and professional under pressure and during high-volume periods on the floor

Recovers quickly when things go off-script and keeps the team focused on what matters

Models' stability and positivity so the team knows how to respond when things get hectic

Approaches obstacles and setbacks as problems to solve, not reasons to slow down

Communicates Effectively | You give clear direction, listen well, and keep your team and guests always in the know.

Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift

Coaches team members directly and, in the moment, so feedback lands while it's still relevant

Listens to guests and Associates with genuine attention and responds in a way that builds trust

Keeps the management team informed on shift performance, team dynamics, and operational issues

Customer Focus | You set the standard for the guest experience and make sure your team delivers it every single time.

Holds the team accountable for delivering consistently exceptional guest experience throughout the shift

Addresses guest concerns quickly, professionally, and in a way that turns the situation around

Anticipates what guests need and coaches the team to stay one step ahead

Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way

Drives Results | You own the shift, push the team to perform, and take pride in a venue that runs the way it should.

Sets clear performance expectations and holds the team accountable for meeting them every shift

Keeps service standards, cleanliness, and operational execution consistently high throughout the shift

Identifies gaps in team performance or venue operations and addresses them directly and quickly

Takes ownership of shift outcomes, whether things went great or there's something to improve

Position Pay Range: Min 21.50 - Max 21.50

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify.