Operations Support Ambassador. CMC

Operations Support Ambassador. CMC

A Brief Overview Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff, supporting operational needs of the department. This includes: distributing visitor passes per the UH visitation policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier. Follow all written regulations/procedures and correctly completes assigned tasks without supervision. Assist in other areas as necessary.

What You Will Do

• Politely and promptly meets and greets visitors, patients and staff.
• Distribute visitor passes to approved visitors.
• Patient Experience rounds.
• Meet emergency helicopter medics at helipad for transport to Emergency Department.
• Transport expectant mothers to Labor and Delivery.
• Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area.
• Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient.
• Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

Qualifications

• Education: High School Equivalent / GED (Required)
• Work Experience: 1+ years Basic patient care and/or customer service experience (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements 10%

Primary Location: United States-Ohio-Cleveland

Work Locations: 11100 Euclid Avenue Cleveland 44106

Job: Support Services

Organization: CMC_Operations

Schedule: Part-time

Employee Status: Regular-Shift Nights

Job Type: Standard

Job Level: Entry Level

Travel: No

Remote Work: No

Job Posting: May 15, 2026, 3:54:04 PM