Staff Product Manager, Identity & Access Management

Staff Product Manager, Identity & Access Management Overview We are hiring a Staff Product Manager to build and scale GoFundMe’s Identity and Access Management platform. This role focuses on secure and low-friction login, verification, session security, account recovery, and practical authorization needs for operating a trusted platform. AI proficiency is a core expectation, with day-to-day use of AI to move faster and an AI- and machine-learning‑driven approach to account protection and operational workflows where it makes sense. We are looking for a builder who has shipped identity systems in production and can handle 0 to 1 and 1 to 100 work. This is not a role for someone whose main experience is maintaining a mature stack with incremental roadmap updates. The Job Own the strategy and execution for identity and account access across login, MFA, passkeys/WebAuthn, session management, and account recovery Drive measurable improvements across security and user outcomes, including login success, recovery success, conversion, ATO reduction, and reliability Lead 0 to 1 builds and 1 to 100 rollouts, including migrations from legacy flows with launch discipline, monitoring, and rollback plans Partner with Engineering and Security on threat modeling and abuse cases, then translate learnings into product and platform changes Build platform primitives, APIs, and shared components that other teams adopt, and drive adoption through documentation and enablement Own key authorization surfaces for the platform today, such as admin access controls, roles and permissions for internal tools, and auditing Make build vs buy decisions and lead vendor evaluations and integrations with a view toward long-term operability and risk You Hands-on identity depth Proven experience shipping identity and access systems end-to-end in production, with clear decision ownership Strong familiarity with modern authentication patterns, including MFA, passkeys/WebAuthn, session security, and account recovery design Working knowledge of OAuth 2.0 and OIDC; familiarity with SSO and SAML is a plus Builder mindset and execution Strong examples of building from scratch and then scaling, with real rollout discipline and measurable outcomes Strong judgment balancing security, user experience, and operational risk Comfortable in technical conversations and able to explain tradeoffs clearly to non-technical stakeholders Leadership behaviors High autonomy: identify problems and opportunities, form a point of view, and drive execution without waiting for perfect inputs Strong cross-functional leadership with Engineering, Security, Data, and other product teams Uses AI tools in daily work to move faster and improve outputs (analysis, synthesis, PRDs/RFCs, experiment plans, incident or launch retros) Experience partnering with data science or ML engineers to ship model-driven or AI-assisted capabilities with clear success metrics and monitoring Strong instincts around responsible use in a security-sensitive domain, including quality, failure modes, guardrails, privacy and data handling, and human review where required Preferred Experience with ATO investigations, fraud defenses, and incident response Prior experience as a software engineer, especially in security, infrastructure, or platform domains Experience improving device and risk signals, detection feedback loops, and operational tooling around account security Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives Innovative Environment : Work with a diverse, passionate team in a fast-paced atmosphere Collaborative Team : Join a team that works hard and celebrates success together Competitive Benefits : Competitive pay and comprehensive healthcare benefits Holistic Support : Financial assistance for hybrid work, family planning, generous parental leave, flexible time-off, and wellness resources Growth Opportunities : Learning, development, and recognition programs to help you thrive Commitment to DEI : Diversity, equity, and inclusion initiatives and employee resource groups Community Engagement : Volunteering opportunities through our program Company values and equal opportunity We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. GoFundMe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, disability, or military or veteran status. Compensation and benefits The annual U.S. salary range for this full-time position is $181,000 - $271,000. The company offers equity and other benefits, including healthcare, dental, vision, life insurance, and a 401(k) plan. Pay may vary by location and other factors; recruiters can share the specific total compensation package for your location during the hiring process. Application information If you require a reasonable accommodation to complete a job application or interview, please contact us. This page contains the job posting and standard application fields. #J-18808-Ljbffr