Mental Health Crisis Worker (3rd Shift Mobile Crisis Response)

Please note: Ottawa County Community Mental Health is currently transitioning to an independent authority. As of January 1, 2027, this position will be a part of Ottawa County Community Mental Health Authority. This is a professional position responsible for providing Mobile Crisis Response Services for individuals and families across Ottawa County. Using a team approach, this position provides crisis intervention services to individuals and families, including risk assessment, de-escalation of crisis, crisis and safety planning, psychoeducation, and referrals to community resources. This is a third shift position. Typical working hours are 12:00am – 8:00am, Monday - Friday. As part of crisis services, some on‑call hours may be required. This position is supported by grant funding. The grant period is expected to end September 30th, 2031. Continued employment beyond the current grant period is contingent upon the availability of continued grant funding and/or other organizational funding. The position may end if additional funding is not identified. This is a full-time, benefited position working at 347 Hoover Blvd. Holland, MI 49423. The essential functions of this position include, but are not limited to, the following: Responds directly to behavioral health crisis in the community as part of a two-person team. Monitors safety of response environment and coordinates with other emergency services as necessary. Engages with consumers and their natural supports, as appropriate, to de‑escalate crisis, identify appropriate services or supports, plan for safety and ongoing crisis stabilization, and collaborate to address barriers and risks to recovery. Provides quality direct consumer care encompassing clinical assessment, brief therapy, crisis stabilization, treatment planning, and case management as appropriate. Provides consultation to other agencies regarding services and mental health issues of consumers and referrals. Provides community education regarding mental health issues and CMHOC services. Collaborates effectively and efficiently with other community agencies. Maintains all agency paperwork and clinical record documentation in an accurate and timely fashion. Attends and participates in agency meetings as well as program‑specific team meetings and required trainings. Coordinates efforts with CIT Team Manager and stakeholders. Performs other duties as assigned. Master’s or bachelor’s degree in a human services field with licensure OR relevant Behavioral Health services experience; a minimum of 1 year for those with a master’s degree and a minimum of 2 years for those with a bachelor’s degree and including 1 year of experience treating or working with children, adolescents, and families in a Behavioral Health clinical, educational, or crisis intervention setting. Required Training: Applicants must have completed or be able to complete all MDHHS‑required training necessary to provide crisis services to all populations within 6 months of hire. Employer on‑boarding process supports meeting this requirement. Licenses and Certifications: Possession of a valid Michigan driver's license is required to navigate throughout service area. Required Knowledge and Skills: Working knowledge of DSM 5 and the ASAM criteria; working knowledge of assessment tools such as LOCUS, CAFAS, and C-SSRS. Ability to maintain calm professionalism while serving individuals and families in crisis. Working knowledge of the Michigan Mental Health Code Thorough working knowledge of assessment and interventions for consumers dually diagnosed with mental illness and substance abuse disorders; flexibility in the selection of appropriate interventions for each consumer. Good understanding of agency processes, procedures, and quality assurance principles. Ability to engage consumers easily; excellent interpersonal communication skills. Excellent verbal and written communication skills. Ability to participate with and accept clinical and administrative supervision. Physical Requirements: Must be able to perform essential job functions with or without reasonable accommodations. Working Conditions: Work is performed in an office/clinical environment (minimal time) and in the community (most of the time). Community settings may include public areas, private residences, businesses, recreational spaces, and other settings where crisis workers can safely provide intervention. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Ottawa County is an Equal Opportunity Employer. #J-18808-Ljbffr Ottawa County