Alive and Well Retail Manager

Retail Manager
Location: Alive and Well - Austin
Reports To: Chief Retail Officer
Status: Full-time, On-Site
Company Overview

Alive and Well is a wellness sanctuary dedicated to helping individuals transform their health through integrative, innovative, and personalized care. We exist to empower people to live healthier, more vibrant lives by delivering cutting-edge products, services, compassionate hospitality, and a whole-person approach to wellness.
At the heart of our work are our core values:
We have Service in Our Heart : We approach every guest and team member with genuine care and selfless intent.
We are Curious : We seek to understand - continually growing in knowledge and awareness to better serve others.
We are Humble : We lead with openness and love, setting aside ego in pursuit of what’s best for the whole.
We are Collaborative : We recognize the power of connection and rely on one another to fulfill our shared purpose.
Our core values aren’t just words on a wall; they shape how we show up for our guests, team, and community every day.
Position Summary

The Retail Manager is customer service focused, collaborative in nature, and embraces our Service Promise. This is a hands-on position that has a strong background in supplements, directs and executes all retail store activities, retail team members, and delivers on short term and long-term retail strategies. This is a leadership position responsible for driving retail results, revenue, inventory management, profits, payroll, scheduling, merchandising, as well as cross functional collaboration. This team member is highly organized, skilled in helping our team understand and make recommendations about the retail products that we offer, with an emphasis on professional-grade supplements and beauty products that help support a healthy lifestyle. The ideal candidate thrives in a fast-paced, people-focused environment, enjoys being part of a collaborative team, and embodies Alive and Well’s mission and values in every interaction.
Key Responsibilities:

• Responsible for retail P&L understanding and management
• Passion and knowledge about Health and Wellness retail products with an emphasis on professional grade supplements and beauty products.
• Curiosity, interest, and desire to continue learning and researching new brands, items, trends, innovation, and options to improve our offerings.
• Ability to make recommendations for supplements based on guests that present various ailments and symptoms.
• Embrace the meaning and importance of customer service by providing an elevated customer service experience. Our Alive and Well Service Promise is the cornerstone of our service pledge.
• Willingness to support other tasks, including inventory management, merchandising, stocking, daily maintenance and housekeeping.
• Share Alive and Well offerings with guests in an informed and inspiring way.
• Coordinate across departments to ensure consistent service excellence.
• Collaborative by nature, team player, and work well with others.

• Competent in basic MS Office computer skills, strong communicator, and desire to grow with the company.
• As Alive and Well’s brand ambassador, work with Pharmacists and Practitioners on outreach to local businesses and health professionals to develop long term relationships in the local community.
• Drive and participate in community events, i.e., health fairs, local street fairs, professional events that help raise awareness about Alive and Well and our mission to the public.

• Maintain a clean, safe, and visually appealing store.

Qualifications

• 2+ years of retail management (Supplements preferred).
• Naturally warm, friendly, and service-oriented with strong interpersonal skills.
• Demonstrates professionalism, reliability, and the ability to multitask effectively.
• Flexible, adaptable, and able to thrive in a dynamic environment.
• Comfortable learning and using software.
• Strong communication skills - in-person, written, and over the phone.
• A collaborative team player with a positive, can-do attitude.
• Ability to preserve confidential information.
• Flexible availability, able to work weekends and holidays, extended days, evenings.

Compensation & Benefits

• Pay: $30.00–$35.00/hour (commensurate with experience).
• Medical, dental, and vision insurance (eligible after 90 days for full-time employees).
• Paid time off for full-time employees.
• Alive and Well perks:
  • Complimentary sauna, cold plunge, vibroacoustic and red-light therapy.
  • Discounted IV therapies and vitamin shots.
  • Employee discounts on acupuncture, massage, facials, lymphatic therapies.
  • 40% off supplements (full-time employees).

To perform this job successfully, you must be able to perform each essential duty satisfactorily and in alignment with Alive and Well values. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.