Senior Event Manager

Senior Event Manager

The Senior Events Manager prepares all event documentation and coordinates closely with Sales, hotel departments, and clients to ensure consistent, high-level service throughout all Pre-Event, Event, and Post-Event phases, ensuring a seamless transition from Sales to Event Services and back to Sales. Serving as the primary on-property contact for planners after turnover, this role identifies revenue-enhancement opportunities through strategic up-selling and event upgrades while delivering an exceptional client experience. The Senior Events Manager supports and may represent the Director of Event Management or Director of Event Planning & Operations in their absence and acts as a developmental role for future advancement to Director-level positions. Additionally, the role provides mentorship and guidance to Event Coordinators to support their growth and prepare the department's future leaders. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Responsibilities include, but are not limited, to the following:

Operations

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Leads pre-event and post-event meetings for assigned groups.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
• Manages group room blocks and meeting space for assigned groups.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
• Integrates current trends in event management and event design

Guest Satisfaction

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Sales and Revenue Management

• Effectively up-sells products and services throughout the event process.
• Effectively manages customer budgets to maximize revenue and meet customer needs.
• Participates in VIP Sites - assisting with diagram needs, menu development, and Meetings Imagined
• Manages revenue and profitability associated with events.
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interacts professionally with management, applicants, associates, and guests.
• Communicates effectively in verbal interactions with guests and coworkers.
• Requires prolonged sitting, standing, walking, and general mobility.
• Involves bending, reaching, lifting, pushing, pulling, and maneuvering items up to 15 lbs.
• Requires strong hand–eye coordination and the ability to distinguish letters, numbers, and symbols.
• Uses standard office equipment regularly.
• Requires basic math skills for daily tasks.
• Must follow all Policies and Procedures, job instructions, memos, and safety guidelines, including chemical labels (MSDS). May involve exposure to cleaning chemicals.