Event Manager - Meetings & Social Groups

Event Manager – Meetings & Social Groups

The primary responsibility of the Event Manager – Meetings & Social Groups is to provide support to the Hospitality operations as it relates to selling, booking, and executing hospitality events within the hotel parlors, suites, and other unique non-convention event spaces. All duties are to be performed in accordance with The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Single point of contact, client/guest liaison to Hotel Operations, ISD Operations, Sales, and Culinary Operations, facilitating all experiential aspects of corporate, trade show, and social hospitality events for 10-250 guests.
• Converting, contracting, and facilitating social/celebration related leads for group room block bookings of 10-50 rooms on peak.
• Converting, contracting, and facilitating space-only functions within the Hotel Tower and/or our unique venues.
• Conduct site visits for prospective and definite clients.
• Selling, booking, and executing corporate, social, and trade show affiliated Hospitality Suite events.
• Guide guests through menu planning and space setups for non-suite events in unique spaces including Prestige, Venezia, Stella Studio, Barney's NY, and The Stadium.
• Create and maintains social/celebrations master accounts, affiliate masters, rates, and room block in LMS and Passkey.
• Plan and execute in-house functions in conjunction with PR, Marketing, Sales, Executive/Corporate Office for events taking place in the hotel suites or unique event venues.
• Create, develop, and execute creative themes for social functions using innovative concepts, décor, and services to enhance the event experience.

Additional Duties & Responsibilities

• Coordinate VIP guest transportation, in-house experiences, and in-suite amenities.
• Maintain a presence on the floor to ensure that clients receive the highest quality experience.
• Support Hospitality operations by organizing, filing, billing, invoicing, voiding, auditing, posting adjustments and/or corrections for all hospitality related orders and event checks.
• Distribute/communicate information for upcoming events to relevant property stakeholders and supporting operational departments.
• Update and maintains lead status for accurate conversion tracking.
• Maintains changes, cancellations, or additions to Hospitality Event Orders (HEO's) and communication to operations for revisions to orders.
• Promote completion of and achieve 80% satisfaction on the Hospitality Event Survey.
• Appropriately and responsibly utilize comp empowerment to promote exceptional guest/client experiences and facilitate timely recovery in the event of service shortfalls.
• Oversee event planning activities to ensure standards are met/exceeded and ensure that operating departments can maximize profitability and effectively control costs (payroll, food costs, beverage costs, operating expenses).
• Builds strong professional relationships with all operational departments.
• Promote guest/client loyalty by building strong and lasting relationships with new and repeat customers.
• Promotes teamwork, mutual respect, and a culture of continuous improvement.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All Team Members at The Venetian Resort are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age
• Proof of authorization/eligibility to work in the United States
• High school diploma or equivalent
• Must be able to obtain and maintain Health, TAM and any other certification or license, as required by law or policy.
• 5 years of experience in a supervisory or managerial role within the hospitality industry required; with preference in hotel operations highly preferred.
• 1 year of experience coordinating with multiple hospitality departments, such as Culinary, Food & Beverage Management, or Catering/Convention Services, required
• Working knowledge of MICE industry
• Working knowledge of Microsoft Office, LMS, EBMS, Micros, and Meeting Matrix
• Must be able to give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients and guests with dignity and the utmost tact and politeness
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
• Must be able to work varied shifts, including nights, weekends, and holidays

Physical Requirements

Must be able to

• Physically access all areas of the property and drive areas, with or without a reasonable accommodation
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Ability to, for prolonged periods of time, sit, walk, stand, and to frequently stretch, bend and kneel
• Work in a fast-paced and busy environment
• Work indoors and be exposed to various environmental factors such as, but not limited to, LED, noise, dust, and cigarette smoke