Service Management - Advisor I

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleService Management - Advisor IAbout your role:As a Service Management – Advisor I , you will support service delivery and operational satisfaction for clients of Output Solutions at Fiserv. You will work with clients, Client Executives, Sales, Client Services, Service Delivery, product management, development, conversions and implementations teams to coordinate initiatives, resolve service needs and support project execution. Your work helps clients receive consistent service aligned to contractual commitments.What you'll do:Maintain the primary operational relationship with assigned clients and coordinate day-to-day service delivery activities.Partner with Client Executives, Sales and clients to support operational strategy, service planning and issue resolution.Schedule and facilitate client meetings with Fiserv departments to review Change Requests (CRs), project updates, open issues and escalation items.Create, submit and track Project Service Requests (SRs), Engagement Requests and development requests through completion.Attend project review meetings and service delivery calls to provide updates, document action items and follow up on escalations or scope changes.Coordinate application releases, project implementations and related operational activities to support delivery within contractual service-level agreements (SLAs).Serve as an internal liaison across Output Solutions, business partners and other Fiserv teams to address client requests for additional services.Experience you'll need to have:4+ years of experience in client service, account management, service delivery or project coordination within financial services, technology, print, digital or output solutions environments.Experience coordinating client requests, service issues, project updates and escalations across internal teams and external client stakeholders.Experience facilitating client meetings, documenting follow-up actions and communicating operational updates in writing and verbally.Experience using service request, project tracking or customer relationship management tools to create, submit and track work items through completion.Bachelor’s degree or higher in Business, Communications, Technology or related field or equivalent combination of education, related experience and/or military experience.Experience that would be great to have:Experience supporting print and digital output solutions.Experience working with conversions, implementations, application releases or product development teams.Experience supporting contractual service-level agreements (SLAs) and operational performance reporting.How you'll work:This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.Travel:This role requires occasional travel (up to 10%).Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.Benefits at Fiserv:Fuel Your Life program to support your physical, financial, social, and emotional well-being.Paid holidays and generous time away policies.No-cost mental health support through Employee Assistance Programs.Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.Eight Employee Resource Groups to foster a collaborative culture and expand your network.Unparalleled professional growth with training, development, and internal mobility opportunities.Medical, dental, vision, life, and disability insurance options available from day one.Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.Tuition assistance and reimbursement program.Paid parental and military leave.This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.SummaryLocation: Stafford, TexasType: Full time