HOA & Retail Manager (Downtown Durham)

Job Description

Job Description

Role: HOA & Retail Manager

The Novus • Durham, NC • Full-Time • On-Site

Pay Range: $75,000 – $85,000 annual salary + performance bonus

Schedule: Monday–Friday, 8:30 AM–5:30 PM | Occasional evenings for Board meetings

Reports To: General Property Manager / Portfolio Manager

Credentials: NC CAM License required | CMCA required or within 60 days of hire

About Kane Residential

Kane Residential (KRES) is the multifamily management arm of Kane Realty Corporation - a trusted leader in real estate development and management throughout Raleigh and the greater Triangle for nearly 50 years. We currently manage approximately 6,700 apartment homes across 27+ properties, with even more growth on the horizon.

Our team is united by a shared passion for creating meaningful experiences – for our residents, our partners, and each other. We believe that character counts, culture matters, and people come first. While skills and experience are important, we're most proud of the values our team lives every day: character, integrity, and a drive to deliver excellence in the communities we serve.

The six values that define how we work:

CHARACTER - Hire first for character, second for ability, and third for experience. Our team members' actions exemplify integrity, respect, open communications, trust, strong work ethic, and courage.

EXCELLENCE - Execute with excellence in all that we do. Continuously think outside of the box and strive to improve.

GOLDEN RULE - Always treat others the same as we desire to be treated.

RELATIONSHIPS - Build long-term relationships with all of our stakeholders – be attentive and responsive to customers, employees, financial partners, suppliers, and the greater community.

RESPONSIVENESS - Be responsive in a timely and prompt manner.

RIGHT DECISIONS - Make the right decisions regardless of the source of the idea. Maintain responsible thinking for the long term.

About This Role

This is not a standard property management role, so we're not looking for a standard candidate.

The Novus is a mixed-use high-rise in Durham, NC, combining 54 condominium residences, 20,000+ square feet of retail space, 188 apartment homes, and an amenity program built for activation. You will assist in the management of the condominiums and retail components as the leader held accountable for the building's operations, governance, and community experience.

Throughout any given week, you will need to prioritize a wide range of responsibilities, which could include preparing board meeting materials for condo owners, resolving a maintenance issue with a retail tenant, or executing a community event that draws residents and neighbors into the building's common spaces. You will serve a board with fiduciary duties, commercial tenants with business expectations, and a developer-owner who cares about placemaking. You'll need to shift registers fluently and never lose your composure.

If you thrive on variety, own your outcomes, and are energized by complexity - this role was designed for you.

What You'll Own

Condominium / HOA Association Management

• Serve as the primary coordinator for all association operations, ensuring contractual obligations are met and exceeded
• Assist the Board in establishing short- and long-term goals; lead preparation and presentation of the annual budget
• Secure competitive bids for Board approval; schedule and oversee contracted services for cost and quality effectiveness
• Inspect the property regularly for maintenance needs, landscaping, policy violations, and safety issues; follow up to completion
• Evaluate the need for significant repairs or capital work and make formal recommendations to the Board
• Prepare violation and enforcement letters per Board direction; maintain consistent, fair enforcement of CC&Rs
• Attend all regularly scheduled Board meetings; collaborate with association committees on contracted services and community priorities
• Ensure compliance with NC Condominium Act (Chapters 47C/47F), Chapter 55A, and all governing documents
• Manage assessment billing, delinquency tracking, and reserve fund activity in coordination with the accounting team
• Maintain accurate records, Board minutes, and owner communications with professionalism and timeliness
• Produce special assessments, reconciliations, and budget recommendations

Retail & Commercial Operations

• Serve as the day-to-day point of contact and operational liaison for 20,000+ SF of retail tenancy
• Monitor lease compliance, track certificates of insurance, and manage tenant onboarding and move-out coordination
• Maintain strong tenant relationships - proactive communication, rapid issue resolution, and a consistent landlord presence
• Coordinate maintenance and capital work affecting retail spaces in partnership with Kane Management
• Maintain accurate landlord records, lease files, and documentation in support of ownership and asset reporting
• Escalate lease compliance issues and support Kane Management team on matters requiring legal or financial review

Community Activation & Events

• Develop and execute an annual events calendar that activates common spaces and deepens the connection between residents, retail, and the surrounding community
• Manage all event logistics end-to-end: concept, vendor coordination, permitting, budget management, execution, and recap
• Track event participation and resident engagement; use data to improve programming over time

Operations & Administration

• Maintain all property records, vendor contracts, and management reports with accuracy and discipline
• Manage preferred vendor relationships and ensure service delivery meets standards for both the association and retail tenants
• Respond to owner, tenant, and Board inquiries with urgency and professionalism
• Work within Yardi for work orders, reporting, financial tracking, and resident/owner communications
• Support KRES leadership with operational data, property reporting, and budget variance explanations
• Willingness to assist in leasing efforts as needed

What You Bring

Required

• Active NC Community Association Manager (CAM) License - required per NC GS 93A
• CMCA certification, or commitment to obtain within 60 days of hire - required at this compensation l