Sr Business Analyst

Sr Business Analyst page is loaded## Sr Business Analystlocations: North Wales, PAtime type: Full timeposted on: Posted Todayjob requisition id: R-104677Sr Business Analyst1## Key Responsibilities* Act as a **primary liaison between business users and technical teams** for Salesforce Sales Cloud and Service Cloud initiatives* Lead **requirement gathering sessions**, stakeholder interviews, and discovery workshops* Analyze and document **business processes, system flows, and functional requirements*** Translate business requirements into: + User stories + Functional specifications + Process diagrams (as-is / to-be)* Provide functional expertise across: + Leads, Accounts, Contacts, Opportunities + Case Management, Omni-Channel, Service Console + Entitlements, SLAs, Knowledge, Email-to-Case* Support solution design leveraging **Salesforce out-of-the-box capabilities*** Work closely with architects and developers to ensure functional accuracy and feasibility* Participate in **UAT planning, execution, and defect triage*** Assist with data migration, integrations, and reporting requirements* Support release planning, change management, and production deployments* Create and maintain documentation such as: + BRDs / FRDs + User stories + Solution design inputs + Training and user guides## Required Skills & Qualifications### Salesforce Expertise* Strong hands-on experience with **Salesforce Sales Cloud and Service Cloud*** Deep understanding of: + Sales lifecycle and CRM processes + Service workflows and customer support processes* Experience with Salesforce configuration concepts: + Objects, fields, validation rules + Flows, page layouts, record types + Reports and dashboards### Business Analysis Skills* Proven experience as a **Business Systems Analyst** in Salesforce implementations* Strong analytical and problem-solving skills* Ability to manage multiple stakeholders and priorities* Experience working in **Agile / Scrum** environments### Communication & Collaboration* Excellent verbal and written communication skills* Ability to present solutions clearly to both business and technical audiences* Strong documentation and storytelling skills## Nice to Have* Experience with Salesforce integrations (REST/SOAP, MuleSoft, middleware)* Exposure to Experience Cloud or Digital Engagement* Salesforce certifications (Admin, Service Cloud Consultant, Sales Cloud Consultant)* Experience in large-scale or multi-org Salesforce implementationsWorking at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy. #J-18808-Ljbffr