HR Operations and Service Senior Consultant II

Role Description

The HR Operations & Service Senior Consultant II supports the effectiveness and continuous improvement of HR service delivery through analytics, knowledge management, and operational enablement. This role partners closely with HR Operations, Service Management, and COE stakeholders to drive service insights, improve knowledge resources, and strengthen operational consistency across the service delivery model. The Senior Consultant II leverages data to identify trends, measure performance, and support recommendations that improve employee experience, service quality, and operational efficiency.

• Analyze service delivery metrics, case trends, employee experience data, and operational performance indicators.
• Develop reporting and dashboards to provide actionable insights to HR Operations leadership and COE partners.
• Identify service trends, recurring issues, and improvement opportunities through data analysis.
• Support governance activities through reporting, documentation, and performance reviews.
• Partner with Lead Consultants to assess service effectiveness and recommend process enhancements.
• Maintain and optimize HR knowledge content, ensuring policy and procedural information remains accurate and accessible.
• Facilitate knowledge transfer and training across service delivery teams and partners.
• Support implementation of process improvements and operational initiatives.
• Contribute to service documentation, audit readiness, and compliance activities.
• Build strong partnerships across HR Operations, COEs, and external service providers.

Qualifications

• 3 or more years of experience in HR Operations, Shared Services, Service Delivery, HR Programs, Analytics, or related disciplines.
• Strong analytical and reporting capabilities with the ability to translate data into actionable insights.
• Experience supporting service delivery models, operational processes, and stakeholder partnerships.
• Demonstrated process improvement and problem-solving capabilities.
• Strong communication and collaboration skills.

Requirements

• This job does not have supervisory duties.

Benefits

• Base compensation offered for this role is $65,600.00 - $98,200.00 annually and is based on experience and qualifications.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• The candidate(s) offered this position will be required to submit to a background investigation.