Account Manager

Job Description

The Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. The Account Manager develops and implements cost control measures and level-of-service standards to ensure compliance with customer specifications and contract requirements for assigned buildings. They oversee inspections, quality control measures, and the inventory control of equipment and supplies.

Compensation: $62,290 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Provide operational solutions to our clients as well as supervisors.
• Assists in managing the financial performance of all accounts while building and maintaining solid customer relationships.
• Manages P&Ls, account financial performance, and improves the bottom line.
• Responsibilities include directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and terminating employees.
• Demonstrates commitment to safety and quality of service.
• Manages the daily tasks of subordinates in a complex environment.
• Implements processes and procedures to drive improvements.
• Ensures that services are performed as contracted and at the intended profit margins.
• Troubleshoots potential problems and concerns.
• Manages the company's quality control monitoring and safety programs at assigned buildings.
• Identifies opportunities for additional or periodic services to increase revenue.
• Ensures compliance with company policies and all federal, state, and local government regulations.
• Ensures accurate and timely submission of paperwork, including terminations, labor variance action plans, and operational models.
• Analyzes and proactively manages both the financial and operational performance of assigned buildings.
• Ensures payroll accuracy and timely submission, while correcting discrepancies when applicable.
• Provides leadership to Supervisors and Lead personnel assigned to the buildings.
• Demonstrates adaptability and flexibility in dynamic environments, adjusting strategies to meet evolving client needs.
• Effectively manages multiple tasks and priorities, showcasing strong multitasking abilities.
• Holds oneself accountable for project outcomes, ensuring responsibilities are met with integrity.
• Exhibits ownership by proactively addressing challenges and driving continuous improvement.

Qualifications

• Bachelor's degree in business administration or related project management experience
• 3 - 5 years of progressive management experience growing bottom-line profit in a building service industry
• Successful track record of growing business organically
• Proficiency in MS Office Suite (Word, Excel, Outlook, and PowerPoint)
• Multi-tasking and time management skills with the ability to prioritize tasks
• Ability to execute against a project plan
• Highly organized and detail-oriented
• Excellent analytical and problem-solving skills
• Strong communication and customer service skills
• Demonstrated budget management capabilities
• Proven adaptability and flexibility in managing changing project demands

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

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