Area Supervisor

General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. They are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times, as well as executing and supervising Company operational processes as needed. Maintaining Safe & Secure Environments Safety is the number one priority and practiced in all actions. Maintain a high level of awareness on the sales floor to create a safe shopping environment by correcting or reporting unsafe conditions. Responsible for security of building including entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area. Remove clutter and ensure safe, clear egress to emergency exits. Ensure customer safety including accident prevention, reporting, and emergency procedures. Test fire alarm systems as scheduled; respond to after‑hours alarms when requested. Customer Service Treat all customers, associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs. Personal and Store Brand Represent and support the company brand at all times. Maintain a professional appearance in accordance with the company dress code and ensure all associates adhere to it. Keep all areas of the store clean, well‑maintained, and merchandised to standard. Be responsible for daily trash removal. General Merchandising Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practices. Be responsible for receiving merchandise truck when needed. Process all merchandise with a sense of urgency. Handle receipt of all non‑merchandise inbound deliveries. Maintain cleanliness and organization of all stockrooms. Assist in delivering and placing merchandise on the sales floor when all merchandise is processed. Secure and process any back‑stock according to company policy. Merchandise the department including the back stock. Reduce loss due to damage. Ensure compliance with monthly presentation guidelines in the assigned area. Handle floor moves and signing, including promotional signing as needed. Perform re‑wraps as needed. Loss Prevention Understand and comply with the Loss Prevention Awareness Program; maintain a large customer‑service presence on the sales floor and heightened loss‑prevention awareness. Demonstrate integrity and honesty in all interactions while safeguarding confidential information, cash, credit‑card information, and merchandise. Maintain the Public View Monitor (PVM) system properly. Conduct "Code 50" package inspections. Execute all company best practices and maximize productivity by minimizing steps and touches. Front End Supervision and Operations Execute best practices to maximize productivity by minimizing steps and extra touches. Maintain pace, energy, and presence at the front end, managing the line to expedite customer wait time. Train and coach associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards. Control retail associates' break schedule for backups, lunches, and breaks. Ensure all equipment is working properly. Maintain proper supplies and recovery for the front‑end area. Ensure go‑backs are expedited, properly scanned, security‑tagged, and ticketed. Teach associates the "Scan and Bag" best practice. Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks. Fitting Rooms Maintain the maintenance and cleanliness of fitting rooms. Audit and account for all fitting‑room garment tags to company policy. Ensure go‑back compliance throughout the day; all returned merchandise must be ticketed, scanned, nubbed, and security‑tagged as needed. Administrative Duties as Assigned by Store Manager Ensure cash pulls and bank deposits are conducted to company policy. Take front‑end control when needed; understand and adhere to policies around refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules. Handle payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed. Perform other duties as assigned by store manager. Competencies Manages work processes. Business acumen. Plans, aligns & prioritizes. Builds talent. Collaborates. Leads by example. Communicates effectively. Ensures accountability & execution. Qualifications and Special Skills Required Excellent verbal communication skills. Fluency in English. Prior customer service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA Use all store equipment, including PDTs, registers, and PC as required. Spend up to 100% of working time standing, walking, and moving around the store. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders, and other assigned supplies. Associates who work stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs. Supervisory Responsibilities Retail Associates; Stockroom Leads (where applicable). Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attracting, hiring and developing a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Compensation The base pay range for this role is $19.25 - $19.75. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. #J-18808-Ljbffr Ross Stores, Inc.