Parts Inside Sales Representative II

Parts Inside Sales Representative I

Cox Fleet headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Parts Inside Sales Representative I.

The Parts Inside Sales Representative I is responsible for managing the full inside sales lifecycle for parts customers within an assigned Area of Responsibility. This role focuses on generating and closing sales through inbound and outbound customer interactions while delivering exceptional customer service and solutions-focused support. The position plays a critical role in building strong customer relationships, ensuring margin expectations are met, supporting customer uptime through timely, accurate, and knowledgeable parts sales execution.

Duties & Responsibilities:

• Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic
• Manage the full sales lifecycle from lead generation through order close
• Build and maintain strong relationships with existing customers while identifying new sales opportunities
• Recommend parts purchasing, stocking, and sales solutions aligned with customer needs
• Ensure showroom and parts areas are properly stocked, priced, and presentable
• Coordinate closely with Service department to support parts needs for service and repair work
• Assist with product stocking, organization, freight handling and staging as needed
• Participate in vendor and product training to maintain current product knowledge
• Maintain working knowledge of product specifications, features, benefits, and applications
• Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements
• Resolve customer questions, or issues, escalating when appropriate
• Maintain accurate sales activity, customer records, and order details in CRM and internal systems
• Participate in parts sales meetings and contribute to team sales goals
• Support special projects and other duties as assigned

Requirements:

• High School Diploma/GED or up to 3 years' of relevant work experience. Could also have a different combination such as any level degree/certification beyond HS diploma/GED in a related discipline and up to 1 year experience; or 5 years' equivalent experience in lieu of a diploma/GED.
• Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred
• Strong interpersonal and communication skills to build relationships with customer and internal partners
• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
• Proven ability to balance customer satisfaction with margin and profitability expectations
• Ability to work effectively in a collaborative, team-based environment
• Experience in sales, negotiations, marketing, and problem resolution preferred

Fleet Services by Cox Automotive