Sr. Business Analyst

Location: Harrisburg, PA Salary: $60.00 USD Hourly - $65.00 USD Hourly Description:
Role Summary

A public-sector organization is seeking an experienced Sr. Business Analyst to support the modernization of a critical enterprise application used to manage and resolve customer-facing service complaints. The role focuses on requirements gathering, process improvement, application modernization, testing, user acceptance coordination, and collaboration between business stakeholders and technical delivery teams throughout a multi-year transformation initiative.
Key Responsibilities

• Document existing application requirements and ensure critical functionality is retained during modernization.
• Gather, analyze, prioritize, and translate business requirements into user stories and acceptance criteria.
• Partner with business units to identify process improvements and recommend system enhancements.
• Collaborate with product, data, architecture, and development teams on solution design and delivery.
• Support testing activities and lead User Acceptance Testing (UAT) coordination.
• Identify project risks, dependencies, and impediments and communicate recommendations.
• Support change management, user adoption, and training activities.
• Ensure alignment with security, accessibility, privacy, and compliance standards.

Required Qualifications

• 7+ years of Business Analyst experience, including experience in a Senior Business Analyst capacity.
• Strong experience gathering requirements and translating them into user stories.
• Demonstrated experience analyzing legacy applications or supporting digital transformation initiatives.
• Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar platforms.
• Experience testing large-scale projects and coordinating UAT activities.
• Excellent written and verbal communication skills across technical and non-technical audiences.
• Strong organizational, prioritization, and stakeholder management skills.
• Bachelor's degree in Computer Science or a related discipline.

Preferred Qualifications

• Experience supporting enterprise application modernization or legacy platform migrations.
• Process improvement and business process reengineering experience.
• Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.
• Previous experience working within government or public-sector organizations.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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