IT Project Manager

Description

Company Overview & Culture:

Worldgate is a certified Woman-Owned Small Business headquartered in Northern Virginia that provides IT Consulting Services to our SLED clients. We specialize in delivering high-quality enterprise technology and Enterprise Resource Planning (ERP) system optimization services across Human Capital, Payroll, and Financial Management systems. Our mission is to provide exceptional service that enables our clients to be their best for their stakeholders, create an empowering workplace for our employees, and give back to our communities in meaningful ways. Worldgate has been named to the Inc. 5000 list of fastest-growing private companies three times. In recognition of our commitment to fostering a positive work environment, Worldgate was honored with the Inc. Best Workplaces award in 2024 and The Washington Post Top Workplaces in 2022.

Job Summary:

The Project Manager is responsible for overseeing project-based work across enterprise systems and technology environments in support of our higher education client. The initial primary role is to manage and oversee requirements for the Student Information System (SIS) environment and related system integrations to maintain operational performance. This may include platforms such as Ellucian solutions (e.g., Colleague, Banner) or similar systems. The Project Manager identifies issues, recommends improvements, and delivers successful project outcomes through strong coordination, problem-solving, and alignment with strategic initiatives. Relevant professional experience within a higher education IT environment is desired.

Essential Responsibilities:

• Develop and implement long-term strategies for enterprise systems that align with organizational goals and IT roadmap.

• Participate in IT governance, planning, and decision-making processes.

• Lead enterprise-wide technology projects, including system upgrades, migrations, implementations, and integrations.

• Manage project plans, budgets, risks, and resources from initiation through successful completion.

• Coordinate with vendors, consultants, and internal stakeholders to ensure effective system enhancements and integrations.

• Provide leadership and oversight to the IT department's daily operations, managing resources and ensuring effective delivery of system and application support across initiatives.

• Supervise and develop technical teams through mentoring, performance management, and alignment with technical and organizational standards.

• Foster collaborative, high-performing teams through effective communication, accountability, and coordination.

• Organize and facilitate stakeholder requirement sessions; translate business needs into functional and technical requirements.

• Oversee business analysis activities, data validation, data integration, testing, and system acceptance.

• Monitor system performance, troubleshoot issues, and ensure business continuity through disaster recovery planning.

• Ensure compliance with data security protocols, accessibility standards, and organizational policies.

• Maintain documentation, workflows, and automated processes for system operations and security.

• Communicate regularly with stakeholders and clients, providing updates on project status, risks, and outcomes.

• Develop and implement best practices, tools, and methodologies for effective project and system management.

Corporate Standards:

• Comprehension and alignment to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach.

• Stay up to date on computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.

• Understand Worldgate's mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate's values and behaviors.

• Comply with criminal background check standards by maintaining a clear record throughout employment.

Key Competencies:

• Customer / Client Focus

• Project Management

• Effective Communication

• Problem Solving

• Risk Management

• Strategic Thinking

• Team Leadership

Qualifications & Skills:

Required:

• Bachelor's degree (B.A. or B.S.) from a four-year college or university

• 5+ years of relevant professional experience in IT, business analysis, or project management

• Experience working within a higher education institution

• Experience supporting or administering enterprise Student Information Systems (SIS), such as Ellucian platforms (e.g., Colleague, Banner) or similar solutions

• Experience managing a technical department or multi-disciplinary IT team, overseeing personnel, technical operations, and delivery of system and application support

• Ability to lead, motivate, and develop high-performing technical staff, with a strong understanding of system support functions, technical operations, and application environments

• Experience in project management, including medium-to-large-scale projects and system integrations

• Excellent verbal, written, and presentation communication skills; effective at negotiation and leading productive meetings

• Ability to manage multiple assignments concurrently and prioritize tasks effectively

• Experience breaking down complex business processes into workflows and process maps

• Strong knowledge of relational databases, cloud architecture, and security best practices

Preferred:

• Project management certifications are a plus.

Equal Opportunity Statement:

Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.