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Guest Experience Manager

Beacon Hill

We are partnering with a well‑known, high‑volume attraction to identify a Guest Experience Manager to lead front‑line guest operations and service excellence across the property. This role oversees a large seasonal team (120+), ensuring exceptional guest interactions across all areas. The ideal candidate is a hands‑on leader who thrives in fast‑paced, outdoor environments and is passionate about delivering memorable guest experiences. Key Responsibilities Lead, train, and develop a large guest services team Oversee daily guest operations, safety, and service standards Manage scheduling, labor budgets, and timekeeping Collaborate cross‑functionally with operations, events, and leadership Ideal Background 8+ years of leadership in guest services, hospitality, attractions, or entertainment Managed a team of 100+ Strong communication and team‑building skills Comfortable working flexible hours, including weekends and holidays Confident, detail‑oriented, and service‑driven This is a full‑time, non‑exempt leadership role with a competitive compensation package and strong benefits. For immediate consideration, please email your resume to View email address on click.appcast.io. #J-18808-Ljbffr

Vacancy posted 2 days ago
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