Manager, Airport Services (Thailand)

Job no: 498119 Work type: Full time Location: Thailand Department: Ground Services Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures. We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding. Role Purpose Manage all Thailand stations' performance according to the company standard and requirements; Drive and review with Station-in-charge in all aspects of station performance, including OTP, guest experience, service provider performance, regulation compliance; Monitor and ensure the airport operation performance complies with the company service level and standard; Ensure all Ground Operations activities are adhered to the Company and regulatory policies and procedures; Oversee all Ground Operations projects and development; Coordinate with local regulators and authorities on behalf of the company; Maintain the highest standard and on-time performance with continuous improvement; Coordinate and represent HK Express Airways for service, quality, safety and security audits required by Headquarters or Local Aviation Authorities; Report to headquarters timely if there are any changes in local governmental and aviation regulatory requirements; Responsible for advising General Manager, Ground Services on operational quality, safety and security matters, to enable the General Manager, Ground Services, to achieve the company’s safety and security objectives. Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix. Responsible for carrying out crisis management and business continuity tasks stipulated in the company’s Business Resilience Manual and the department’s Business Continuity Plan(s). Responsible for complying with the company's Safety Policy and other associated policies applicable to the position. Responsible for reporting hazards and events concerning safety and security through the company’s safety reporting system. Responsible for participating in and/or completing the safety, security or quality-related training as assigned by the company, within the specified timeframe. On-call availability for emergencies and irregular operations, including weekends and holidays as required. Degree holder or a qualification that demonstrates suitable experience in a related discipline; Minimum 8 years of experience in the aviation industry, including 3 years of managerial experience; Knowledge of all aspects of Ground Operations and IOSA requirements; Excellent command of written and spoken Thai and English; Advanced knowledge in Microsoft Office; People manager with good communication skills and a fast decision maker; Strong analytical and project management skills and sensitive to figures; Your Future Work Life Fly anywhere we fly for free with your friends and family to explore the world Hybrid working with flexibility in workplace and working hours to foster work-life harmony Open office to collaborate, connect and share great ideas Energetic and multicultural teammates from up to 50 nationalities! Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. Advertised: 17 Aug 2026 SE Asia Standard Time Applications close: #J-18808-Ljbffr HK Express