Assistant Manager, Airport Services - Tokyo ( 東京地区 空港サービス アシスタントマネージャー)

Job no: 498075 Work type: Full time Location: Japan Department: Ground Services Responsibilities Assist Regional Airport Services Manager (Japan) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance; Monitor and ensure the airport operation performance complies to company service level and standard; Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures; Upkeep the highest safety and security culture and standard in all Ground Operation area; Coordinate with local regulators and authorities on behalf of the company; Maintain the highest standard and on-time performance with continuous improvement; To handle delays, disruption and resolve complaint at frontline; Timely report to superior and/or station-in-charge of any irregularity situation; Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities; Identify potential hazard, security threat and report to superior and/or station-in-charge, carry out follow up action for risk mitigation; Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter; Report to superior and/or station-in-charge timely if any changes in local governmental and aviation regulatory requirements; Overtime duties and non-office hour standby might require; Overseas travel and shift duty is required; Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix. Qualifications Degree holder or a qualification that demonstrates suitable experience in related discipline; 7 years aviation or civil airline experience including 3 years in supervisory level; Knowledge of passenger handling is essential, additional knowledge in ramp and dispatch handling will be an advantage; Excellent command of Japanese and English, and written English; Knowledge of Aviation Safety and Security; Basic knowledge in Microsoft Office; Good communication skills and team player; Able to work independently and under pressure. 7 years aviation or civil airline experience including 3 years in supervisory level; #J-18808-Ljbffr HK Express