Online Market Program Assistant

Overview Job Title: Online Market Program Assistant Reports to: Pantry Programs Manager Job Classification and Salary: Full-Time, Salaried, Non-Exempt Schedule: 40 hours per week, specific schedule TBD Salary Range: $42,000 - $43,500 Beyond Hunger is harnessing the power of communities to end hunger. An award-winning direct service agency, we serve residents of 13 ZIP Codes on the West Side of Chicago and surrounding suburbs. Last year we provided critical food assistance and programming to over 69,000 individuals. Our energetic and fulfilling work environment is resourced by an operating budget of over $5 million, 20 full-time staff members, 4 part-time staff, 1 full-time VISTA member, over 1300 active volunteers—and possibly you. We are seeking someone as passionate as we are about ending hunger. By helping us reduce the food access barriers to quality and nutritious food, this is your opportunity to play a vital role in creating a hunger-free community. Someone who understands that maintaining inventory quality, and being an excellent communicator helps us provide the best foods and client experience to our community. This position is for you if you are a mission-driven team player with a high attention to detail, excellent time management, an ability to pivot quickly, and an affinity for connecting with others and being physically active on the job. This is your opportunity to play a vital role in creating a hunger-free community. About you: Passionate Helper: Whether through your relevant bachelor's degree or equivalent experience, you're deeply committed to serving others. At Beyond Hunger, making a positive impact is ingrained in our culture, you'll find fulfillment in supporting our clients and volunteers daily. Collaborative Spirit: You thrive in teamwork-driven environments, valuing synergy and mutual support. Your eagerness to contribute and assist teammates will be invaluable as we work together to serve our community. Analytical Mindset: With a keen eye for detail and proficiency in tools like Excel, you excel in dissecting information and devising innovative solutions to complex challenges. Your analytical skills will enhance our online market growth and drive meaningful change. Unyielding Determination: Client advocacy at Beyond Hunger requires relentless perseverance and creative problem-solving. You're not afraid to explore new approaches and think outside the box to address clients' needs effectively. Process-Oriented: You recognize the importance of efficient systems and processes in maximizing our impact. As part of our team, you'll proactively seek opportunities to streamline and ensure scalability and sustainability. Personal Lived Experience: Your unique journey brings invaluable insights to our work. We actively encourage candidates with personal experience in relevant areas to contribute to our mission. What you will be doing: Program Coordination Collaborate with the Pantry Program and Home Delivery teams to manage weekly Online Market operations and project planning. Maintain and update grocery offerings on the Pantry Easy app to align with monthly inventory availability. Maintain relationships with Community Partner Online Market sites. Support the Pantry Program/Online Market through weekly staff deliveries to partner sites. Manage the Online Market direct line for any incoming inquiries from clients and work with the team to address their concerns. Manage digital food orders. Work with volunteers, interns, and staff in all aspects of packaging and delivery of packaged foods. Work with the Pantry Manager to establish innovative strategies to achieve annual program goals established by the Pantry Programs Manager. Enhance program efficiency by implementing streamlined processes to minimize errors and maximize effectiveness. Ensure meticulous attention to detail when reviewing orders to guarantee accurate delivery for each client. Assist with other day-to-day Pantry operations. Data collection, analysis, and assessment Support the Pantry Program in implementing client surveys, contributing valuable insights to inform program development. Report on, and present findings from client surveys and order data to inform program decision-making. Utilize analysis of past client orders to forecast future food demand accurately. Edit and transfer client data across various platforms, including Excel, Salesforce, Pantry Easy, and Google Sheets. Qualifications Preferred bachelor's degree in relevant field or equivalent work experience. Have a valid driver's license for at least 3 consecutive years with an excellent record. Food sanitation licensure or ability to achieve once hired. Must be able to lift at least 50 pounds and the ability to perform all duties associated with a physically strenuous position. Excellent interpersonal and problem-solving skills. Ability to work with and encourage interaction between people of all ages, abilities, and backgrounds. Knowledge of Beyond Hunger's service area encouraged to apply. Bi-lingual skills (English/Spanish) are preferred. Multi-level workspace is not fully accessible to the mobility impaired. You must be physically capable of walking up and down stairs, able to lift at least 50 pounds, and be on your feet throughout your workday. Workplace is a smoke and drug free environment. Equal opportunity employer. #J-18808-Ljbffr Beyond Hunger