Client Partner

The Client Partner (CP) is the end-to-end owner of a client relationship. As the primary face of YASH to the client, the CP is accountable for account growth, commercial health, client satisfaction, and delivery success - building executive relationships, driving account expansion, and orchestrating internal teams to ensure commitments are met.

In developing markets where a separate Account Executive role may not yet exist, the CP may also drive new client acquisition — identifying, pursuing, and converting prospects while maintaining ownership of existing accounts.

Key Responsibilities (will vary by market maturity)

1. Client Ownership & Relationship Leadership
2. Growth & Commercial Outcomes
3. Delivery Orchestration & Engagement Oversight
4. Strategic Account Planning & Expansion
5. Cross-Functional Leadership

Success Metrics

1. Account revenue growth (% YoY); revenue quality; margin improvement on engagements; net new revenue if applicable
2. Service line, geography, and revenue expansion within account(s)
3. Reduction in delivery escalations and transition risks; Client satisfaction / NPS
4. Pipeline health and opportunity conversion rate

Qualifications

1. Typically, 6–10+ years of experience, depending on account complexity — ranging from early-career MBAs with strong client acumen to seasoned account leaders managing strategic portfolios.
2. Proven ability to own, manage, and grow end-to-end client relationships — experience driving revenue, profitability, and delivery excellence across IT services or consulting engagements.
3. Recognized as a trusted relationship builder — able to engage at multiple levels of the client organization, influence CXOs, and act as a strategic advisor.
4. Demonstrated business acumen — skilled at balancing client success with profitability; experienced in renewals, pricing, contracts, negotiations and financial management.
5. High aptitude and curiosity — able to connect technology, business, and strategy to create client value.
6. Excellent communication, articulation, and executive presence to build lasting client trust.
7. Collaborative, empathic, and influential leader – able to align internal teams to drive outcomes without formal authority.
8. Technically fluent and business-savvy — understands YASH’s technology portfolio and connects it to client priorities.
9. Execution & detail-oriented; ensures commitments are met through structured governance and proactive problem-solving.
10. Bachelor’s degree required; MBA or equivalent postgraduate degree preferred.