Client Concierge

Client ConciergeHere at Mr. Handyman and HM Remodeling, we're looking to add a seasoned industry and service professional to our office team. You would be answering customer phone calls, assisting clients with booking jobs, scheduling and routing technicians.To succeed in this role:Be friendly and outgoing professionalBe highly organized and detail orientedHave previous construction/handyman experienceBe a self starterHave computer experience with Microsoft OfficeMinimum requirements:Live within South Bend Area5+ years construction industry experienceProblem solving skillsAbility to multi-taskProfessional communication skills and phone etiquetteWhen you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Your responsibilities as an office professional include:Lead management and scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking recommendations and managing expectations with customers – You'll communicate with customers to guide them through their projects and assist with managing their expectations.Create life-long customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.How we'll measure performance:Quality of work – Our value comes from meeting and exceeding our customers expectations at every touch pointCustomer satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.The pay range for this position is $20 to $24 and is dependent on your experience. Holiday and vacation pay, 401k investment opportunities are also available.Remember, we're looking to hire only the best. If that's you, APPLY TODAY!