Residential Loan Operations Escrow Representative

: If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! Roles and responsibilities include maintaining and overseeing disbursements for payments for real estate taxes, homeowners, flood, PMI, and MIP insurance premiums timely for escrowed accounts; maintain direct contact with taxing authorities, insurance companies/agencies, borrowers and our tax and insurance vendors to ensure quality customer service; verify all non-escrowed accounts have the appropriate insurance coverage and updated tax information. Assists in the monitoring of disbursements as a result of Claims funds received by insurance companies for losses to borrower's homes. Key Responsibilities: Work with vendor to Reconcile data and disburse checks for all regular real estate, abatement and added assessment taxes to either our tax payment service or direct to municipalities prior to due dates. Reconcile all data and disburse checks to the appropriate insurance payee prior to renewal. Communicate daily with our third-party insurance tracking company to ensure proper coverages are in place at all times and in accordance with Bank, government and investor guidelines. Review weekly open item tax and insurance reports. Communicate directly with our tax and insurance vendors to obtain the amount due on accounts where disbursement listings have not been received. All open items are paid manually to ensure prompt payment and avoid any penalty for late payments. Research past due and/or delinquent status reports from our tax and insurance vendors for escrowed and non-escrowed accounts for any delinquent real estate, added assessment and utility charges or homeowners or flood insurance premiums. Monitor and process loss draft checks in accordance with investor and bank guidelines. Issue periodic reports to department management team. Communicate with borrowers and taxing authorities or insurance companies/agents to resolve all tax or insurance issues. Review escrow analysis statements with borrowers. Assist Customer Service representatives as needed in times of heavy telephone volume. Communicate with our tax service to ensure all 1st mortgage loans have a valid tax contract in place. Education, Experience and Skills: H.S. Diploma or GED required, strong written and verbal communication skills essential. Good interpersonal skills required to partner with Operations, IT, and R&R. MSP & Signature systems experience would be beneficial, with some Loan Operations experience a must. Excellent data entry and keyboarding skills, technical aptitude or basic programming preferred. The estimated salary range for this position is $22.00 to $25.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-MM1 #ZR All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.