Service Coordinator

Join System Service & Engineering, a Fidelity Company , and take your sales career to the next level!

As a Service Coordinator you'll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You'll work with a collaborative team, support our trusted technicians, and play a key role in driving growth.

Responsibilities

• Estimate and prepare proposals for minor repairs and replacements across HVAC, electrical, and plumbing trades.
• Partner with vendors to secure competitive pricing and order and track required parts and materials.
• Identify customer needs, recommend appropriate solutions, and prepare detailed, accurate proposals.
• Close sales while developing and maintaining strong, trust-based customer relationships.
• Stay current on industry trends, products, equipment, and technologies.
• Consistently meet or exceed established sales goals and performance expectations.
• Collaborate with office staff, technicians, and management to ensure accuracy and efficiency in estimates and proposals.
• Provide customers with timely updates regarding proposals, parts, scheduling, and the status of their service or repair needs.
• Support the Customer Service team by assisting with incoming phone calls as needed and ensuring customer inquiries are handled promptly and professionally.
• Demonstrate strong organizational, leadership, and time-management skills while effectively managing multiple priorities.

Qualifications

• 5+ years of related experience preferred.
• Strong knowledge of the HVAC, electrical, and plumbing industries.
• Strong sales and customer service skills.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency with Microsoft Excel, Outlook, email correspondence, data entry, and typing.
• Ability to learn and efficiently navigate company software and technology.
• Strong attention to detail and accuracy.
• Dependable, trustworthy, and professional in appearance and manner.

Work Schedule

• Full-time, Monday-Friday.
• Weekend work as needed.

What We Offer

• Competitive Pay & Benefits: Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions.
• Life & Disability Insurance: Company-paid coverage with options to enhance your benefits.
• Retirement Savings: 401(k) with a generous company match and immediate vesting.
• Paid Time Off: Holidays and a PTO plan that grows with years of service.
• Career Growth: Education assistance and professional development opportunities.
• Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.

About Us:

System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region's most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.