Service Center Manager

Mission Services Center Manager

Location: Panama City, FL

Position Overview

The Mission Services Center Manager will oversee workforce development programs, training classes, and community support operations within an education and training center. This role is responsible for program coordination, team leadership, compliance, community partnerships, and participant outcome tracking.

Key Responsibilities

• Coordinate schedules, workloads, and service delivery across educational and vocational-readiness programs.
• Recruit, train, coach, and supervise instructors, job developers, and case specialists.
• Monitor documentation and ensure compliance with state and federal funding requirements, internal policies, and CARF standards.
• Develop and maintain relationships with local businesses, chambers of commerce, social service agencies, and funding partners.
• Build a strong referral and job-placement network within the local community.
• Maintain accurate, secure, and confidential participant records using CRM or client-tracking systems.
• Generate timely reports and monitor participant outcomes against program goals.
• Assist with grant research and application processes.
• Support the development of local funding relationships and expansion of community programs.

Required Qualifications

• Bachelor’s degree in human services , Social Work, Business Administration, Education, or a closely related field is highly preferred; equivalent professional experience may be considered.
• 1–2+ years of supervisory or leadership experience combined with full-time experience in job training, case management, or workforce development.
• Valid state driver’s license with an acceptable driving history.
• Proof of valid auto insurance.
• Ability to successfully complete required background checks and screening.

Key Skills

• Strong interpersonal, communication, diplomacy, and leadership skills.
• Empathy and the ability to work effectively with individuals facing social, economic, or developmental barriers to employment.
• Experience with CRM/client tracking systems and maintaining confidential records.
• Comfort working with payroll/HR databases such as ADP .
• Proficiency with presentation, collaboration, and workplace productivity tools.
• Strong organizational, problem-solving, and reporting skills.