Customer Service Representative

Powerex-Iwata Air Technology Inc.

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Come join Powerex, an industry leading provider of oil free compressed air and vacuum technology, where engineering excellence, innovation, and customer impact drive everything we do.

WHO WE ARE:

Powerex designs and builds oil free compressed air and vacuum systems used in environments where performance matters most, from hospitals and laboratories to transit systems, and advanced manufacturing operations. For more than three decades, our teams of engineers, technicians, and manufacturing professionals have partnered with customers to solve complex technical challenges and deliver highly reliable, application driven solutions.

As part of Marmon and Berkshire Hathaway, Powerex offers the stability of a well-capitalized organization combined with the agility of a growing business. Employees have the opportunity to take ownership of meaningful projects, develop technical expertise, and build long term careers while contributing to systems that support critical infrastructure across multiple industries.

Powerex is seeking an enthusiastic, collaborative team player who is passionate about delivering exceptional customer service to both internal and external stakeholders. The ideal candidate embodies our company mission, vision, and values, and brings empathy, curiosity, and a proactive approach to problem-solving in a fast-paced environment.

This role requires someone who is eager to learn and develop a strong understanding of the technical aspects of our products. Strong communication skills, including a confident phone presence and solid computer proficiency, are essential. We are looking for an innovative individual who is comfortable sharing ideas, advocating for continuous improvement, and serving as the Voice of the Customer.

Qualifications Requirements:

To successfully perform in today's fast-paced and customer-focused work environment, an individual must demonstrate the ability to manage multiple responsibilities while maintaining strong communication, technical adaptability, and problem-solving skills. The qualifications listed below reflect the knowledge, abilities, and competencies commonly required in today's competitive job market.

• Proficiency with computer systems, like ERP platforms, Microsoft Office Suite, and other business software applications
• Strong analytical thinking, problem-solving abilities, and attention to detail with effective follow-through
• Ability and willingness to quickly learn technical products, services, and evolving workplace technologies, including workflows
• Excellent verbal and written communication skills with the ability to professionally engage internal teams and external customers
• Strong phone etiquette, active listening skills, and the ability to communicate clearly across multiple channels including phone, email, and chat
• Customer-focused mindset with adaptability to different personalities, situations, and communication styles
• Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment
• Manage high volumes of inbound and outbound customer interactions while maintaining accuracy and professionalism

• Identify customer needs, clarify information, research issues thoroughly, and provide timely solutions or alternatives
• Build and maintain positive customer relationships by delivering exceptional service and going above expectations
• Demonstrate a commitment to continuous learning by participating in trainings, professional development opportunities, and skill enhancement programs
• Ability to collaborate effectively within cross-functional teams while supporting company goals and customer satisfaction initiatives

Experience

• 5 years of Customer Service Experience preferred

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, and please be sure to include the title and the location of the position for which you are applying.