Collections Manager

Description Position Summary The Collections Manager is responsible for leading and optimizing the company’s collections function to ensure timely and accurate cash flow while maintaining strong customer relationships. This role requires an experienced leader with deep knowledge of collections processes, lien rights, insurance depreciation recovery, and advanced Excel reporting. The ideal candidate brings a process‑improvement mindset, strong people leadership skills, and a customer‑focused approach, with a preference for experience in the roofing or construction industry. About Us Since 1984, Quick Roofing has been trusted by millions as one of America’s leading roofing companies. Our success is built on integrity, resilience, and a commitment to excellence. As we continue to grow, we’re looking for driven professionals to join our team—where your work makes an impact, your growth is supported, and your success is celebrated. Key Responsibilities Collections Leadership & Operations Lead, manage, and develop a collections team, setting clear performance expectations and accountability standards. Oversee all collections activities, including customer billing follow up, payment tracking, dispute resolution, and escalations. Ensure timely collection of receivables while maintaining positive customer relationships and professionalism. Lien Rights & Compliance Manage and oversee lien rights processes, including notices, filings, and deadlines, ensuring compliance with applicable state and local regulations. Coordinate with legal counsel and internal stakeholders on lien enforcement when necessary. Maintain accurate documentation related to lien activity and collections efforts. Insurance Depreciation Recovery Oversee and support the filing and follow up of insurance depreciation claims. Coordinate with customers, insurance carriers, and internal teams to ensure depreciation is recovered accurately and promptly. Track depreciation receivables and identify bottlenecks or delays in recovery. Process Improvement & Reporting Identify inefficiencies in collections workflows and implement process improvements to increase effectiveness and scalability. Utilize advanced Excel skills to build and maintain reports, dashboards, aging analyses, and performance metrics. Provide regular reporting and insights to leadership on AR health, collection trends, and risk areas. Customer Service & Cross Functional Collaboration Maintain a strong customer service mindset, balancing firm collections practices with professionalism and empathy. Partner closely with sales, operations, accounting, and leadership to resolve issues impacting collections. Serve as a point of escalation for complex customer or insurance related disputes. Internal Controls, Compliance & Audit Support Ensure all collections, lien, and insurance receivables processes comply with established internal control standards, company policies, and documentation requirements. Maintain accurate, audit‑ready records for accounts receivable, lien filings, insurance payments, and depreciation recovery. Requirements Required Qualifications Minimum 8 years of progressive experience in collections, accounts receivable, or credit management. Proven experience managing and leading a collections team. Strong working knowledge of lien rights, notices, and compliance requirements. Demonstrated experience with insurance depreciation filing and recovery. Advanced Excel skills, including pivot tables, formulas, reporting, and data analysis. Strong problem solving, organizational, and process improvement capabilities. Excellent communication skills with the ability to handle sensitive customer situations professionally. Preferred Qualifications Experience in the roofing, construction, or home services industry. Familiarity with construction billing, progress payments, or insurance based receivables. Experience implementing or improving collections policies, KPIs, or AR systems. Key Competencies Leadership & team development Attention to detail and follow through Process optimization Customer centric collections approach Data driven decision making Professional judgment and integrity #J-18808-Ljbffr